Health Information Clerk

Primary job function is to work as part of a team to provide high quality, efficient service oriented patient care while demonstrating the health center’s core values. Under the direct supervision of the Clinic Manager, the Health Information Clerk is responsible for providing a high level of customer service to Camino’s patients, community partners, and other health center employees. The Health Information Clerk is responsible for effectively processing, organizing, and distributing medical records in accordance with health center policies and applicable HIPAA regulations. Responsibilities include monitoring electronic fax queues, indexing patient records, acting on medical records queues, facilitating the release of medical records, and answering medical phone calls.

Ensure that the core values of Camino Health Center – dignity, excellence, service and justice are carried out within daily tasks.

Essential Values-Based Competencies: Demonstrates values-based competencies in line with the four core values that are the foundation of all activities performed by employees in order to achieve the mission of the Camino Health Center.

Dignity:            Demonstrates competence in communication and interpersonal relations

Excellence:      Demonstrates competence in continuous improvement, continuous learning, and teamwork/collaboration

Service:            Demonstrates competence in customer/patient focus, adaptability, and shaping change

Justice:            Demonstrates competence in community orientation, stewardship, and strategic planning and action

Essential Functions:   Describe the duties/responsibilities that must be performed by this position. 

Additional Responsibilities: List infrequently performed and non-essential tasks.  

• Performs other duties as assigned by supervisor

Knowledge / Skills / Abilities: List the knowledge, skills, and abilities required to perform the essential functions of this position.

• Work collaboratively with people of all ages, social, and ethnic backgrounds
• Work independently and as part of a team  
• Basic time management skills with the ability to simultaneously manage multiple tasks and meet deadlines
• Ability to work in a fast paced environment
• Basic oral and written communication; basic math skills
• Knowledge of medical office policies and procedures
• Proficient in using computer and office equipment
• Ability to convey a sense of confidence and trust to all patients
• Ability to relate well to other health professionals and support staff
• Ability to carry out administrative and patient support services
• Ability to maintain patient confidentiality

Age-Related Competencies: List the knowledge, skills and abilities required to provide age-specific care.

• Demonstrates the ability to meet the age related needs of the specific population served

Information Management:

• Treats all information and data within the scope of the position with appropriate confidentiality and security 

Risk Management:

• Cooperates fully in all risk management activities and investigations

Safety Requirements:  

• Knowledge of, observes, and complies with clinic safety policies and emergency procedures

Additional Requirements:

• Able to work flexible hours, including evenings and weekends

Minimum Position Qualifications: List the minimum qualifications required for this position.

• Education: High school graduate or equivalent

Preferred Position Qualifications:  List the preferred qualifications required for this position.

• Experience / Training: Bilingual English/Spanish; One year medical records experience preferred; experience using an electronic health record