Director, DSD Business Services

Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.

We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.

We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.

General Summary

The Director of DSD Business Services has responsibility for creating and managing the strategic execution of IDP business services. The Director of DSD Business Services will lead a team of 64 employees and is responsible for developing a superior customer service model and fostering exceptional relationships with our front-line retail execution partners.  Business Services include Distributor Support (phone/email hotlines), Route Sales transactions, IDP Communications, and Customer Deductions.  In addition, this role will collaborate closely with finance and the Route Account Management team to provide an elevated experience for IDPs.

A successful Director of IDP Business Services will have strong leadership and communication skills. They should have a balance of strong customer service skills, change management skills, and negotiation skills.

Principal Responsibilities:

• Own Business Services P&L including collection of IDP fees and management of service outflows to IDPs

• Embed IDP Service Mentality throughout entire team at all touch points and services with the goal of creating a positive IDP experience through exceptional communication and content creation

• Drive improvements to create effective IDP change management related to financial and customer service policy

• Lead strategic effort to embed technology to reduce service costs while improving quality and speed of delivery

• Manages route transaction teams, DSD service center, and IDP communications

• Collaborate with finance and the Route Account Management team to provide an elevated experience for IDPs

• Embed Campbell's Tapestry into the organization and celebrate the progress

• Elevate inclusion and diversity as a strength throughout the organization

Job Complexity / Scope:

• Leads a team of 64 employees

• Critical business partner to IDP & Field Sales team

• Collaborate with internal cross-functional groups and external vendor partners

Job Specifications:

• B.A. required, 10 years of relevant experience

• DSD Consumer Package Goods sales and Independent Distributor experience preferred

• Strong customer service orientation and experience

• Demonstrated ability to lead large teams that report both directly and indirectly

• Ability to effectively represent and negotiate with external providing services to the company and distributors

• Ability to drive change management and results

• Ability to engage and develop skills of team members

• Strong collaboration & cross-functional engagement

• Strong process driven orientation and ability to deliver on strategic vision

Working Conditions

• This role requires being in the Hanover office.

• Modest travel to headquarters and field locations is expected.

Physical Demands

• The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.  While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to stand and walk.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.