What are the responsibilities and job description for the Operations Manager position at Camping World?
The outdoors is a big place and just as it offers endless adventures, so does our company.
Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.
As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!
Camping World is looking for an Operations Manager.
Essential Job Functions:
- Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
- Supervises daily Service Department activities
- Supervises shop personnel providing support with technical installations
- Trains employees on new products and safety procedures
- Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
- Tracks monthly departmental results
- Reviews departmental budget with Service Manager to maximize installation sales and fees
- Assures productivity standards are met
- May answer phones and provide assistance
- Maintains a safe work area for customers and coworkers
- Performs other miscellaneous duties as assigned
- May cross train to perform other duties
Essential Job Skills:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to handle multiple tasks
- Ability to plan and prepare work schedules for optimum coverage
- Ability to communicate in a professional and tactful manner
- Ability to prioritize work assignments
- Ability to provide accurate and helpful information to customer
- Ability to analyze and write reports
- Ability to handle problems and facilitate successful outcomes
- Willingness to accept additional tasks, duties and/or direction from management
- Some supervisory experience preferred
- Basic math skills
- Comprehensive knowledge of product installation activities
- Working knowledge of the activities, methods, procedures and policies of a Service Department environment
- General knowledge of products, installation schedules, product prices and current sale items
- Forklift experience/certification preferred or ability to be certified required
- Valid Driver's License Required
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
- Prolonged periods of standing, stooping, crawling, and bending
- Exposure to heights and hazards related to working with electrical and welding equipment
- Environmental conditions include heat, cold, humidity, noise, dust and wetness
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
