Director of Mountain Operations

Canaan Valley Resort is situated in one of the most scenic and traquil settings in the Mid-Atlantic, with unlimited recreation and family-focused activities. Canaan Valley Resort is a four season mountain destination providing the perfect escape from daily life. Fifteen miles long by three miles wide, Canaan Valley is the highest mountain valley east of the Rocky Mountains, with a base elevation of 3,100 feet. The Resort is nestled on a high plateau in the Allegheny Mountains overlooking the valley, offering sweeping views of the surrounding peaks and has unparalleled natural beauty and four-season recreational activities. This mountain retreat is home to a major ski resort and one of West Virginia's largest state parks. The resort has a full-service lodge, cabins and campgrounds has been named one of America's Best Parks by Authur Frommer's magazine and listed among the 50 Great Places to Stay by Washingtonian Magazine. 

Canaan Valley resort has 160 deluxe guest rooms and suites that complement an adventuresome or a  a relaxing view-seeking getaway. Whether you're at the Resort for work or leisure, Canaan Valley Resort offers an amazing West Virginia experiential sta

Job Summary:

The Director of Mountain Operations provides leadership, management, and direction for all summer and winter Mountain Operations at Canaan Valley Resort. This role is directly responsible to ensure the overall success of the resort associated with the following: accountability for executing daily mountain operations, future, and strategic planning, resort operations, schedule of equipment repairs, reporting of operations, and compliance with all governmental and the West Virginia Division of Natural Resources regulations.  Ensure that safety is paramount across Canaan’s Valley Resort's year-round operations for both staff and guests. This person will report to the General Manager and work alongside the Senior Management and Leadership Teams in developing and executing company and resort-wide initiatives. Oversee employee hiring and performance, all mountain staff development, and financial results which include expense and labor management in accordance with budget requirements.

Duties and Responsibilities:

• Oversee the management and administration of operations to produce an exceptional guest and employee experience.
• Responsible for the overall mountain operations including the following departments: rental ticketing, rental ski school, merchandising, lift operations, lift maintenance, snowmaking, grooming, trail maintenance, and special events
• Develop and maintain company policies and procedures regarding guidelines established by regulatory agencies and best practices in the ski resort industry.
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• Ensure the aerial lifts are being maintained and operated in accordance with the rules and regulations of ANSI and the West Virginia Division of Natural Resources regulations.
• Complete proper paperwork and the necessary permits are reported as required by operations, human resources, and legal regulations are done in a timely and accurate manner.
• Develop budgets, goals, and objectives to improve the performance of each operation.
• Attend and actively participate in all senior team, leadership meetings, operational meetings, and required company functions.
• Communicate information to General Manager and Senior Leadership of all mountain operations staff to ensure the proper distribution of resort activities and general information with proper discretion.
• Responsible to oversee and participate in the hiring and training of all employees to ensure a professional on-mountain team is developed.
• Evaluate the performance of all staff members regularly, including disciplinary action as needed.
• Plan the necessary inventory to be ordered and stocked with the necessary supplies to maintain all equipment for the resort.
• Oversee the scheduling of snowmaking production to ensure a successful winter skiing experience.
• Manage electrical snow-making usage to control overall expenses for the company.
• Coordinate and oversee the grooming schedule to ensure a quality guest experience on the mountain.
• Oversee the management and administration of operations to produce an exceptional guest and employee experience.
• Asks questions, shares concerns, and gives ideas on innovation and efficiencies that improve both the guests' and employees' experience.
• Develop and maintain effective relationships with the Canaan Valley Resort Senior Leadership Teams and strategize with the teams on programs, policies, and initiatives contributing to the success of the entire resort.
• Handle all customer and miscellaneous situations in a professional and timely manner.
• Maintain excellent relationships with vendors and sponsors associated with the company.

• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Supervisory Duties:

• Hire, train, review, and discipline employees as needed
• Coach, motivate and develop staff, verify all work activities, problem-solving, and progress reports.
• Ensure the aerial lifts and all other activity equipment are being maintained and operated in accordance with the rules and regulations of ANSI regulations and the West Virginia Division of Natural Resources regulations for guest and employee safety.
• Complete all paperwork and report safety as required by operations, human resources, the West Virginia Division of Natural Resources, and legal regulations in an accurate and timely manner.

Skills and Qualifications:

• Have excellent communication, analytical, and interpersonal skills.
• Possesses the knowledge, experience, and hands-on ability of electrical and mechanical skills
• Strong initiative and the ability to work independently.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy and courtesy.
• Must be at least 18 years old.
• Must be able to work in the United States.
• Must have a valid driver's license with at least 3 years of driving experience.
• Driving record must meet our standards.
• Must be able to operate a manual transmission.
• Must pass a criminal background check.
• Must be able to communicate effectively in English.

Attention to detail:

• Must maintain a well-groomed and professional appearance.
• Must be able to wear a uniform.
• Must enjoy serving people and having fun!
• Must display first-class hospitality and customer service skills.

Physical Demands:

• Must have the ability to lift/move 50 lbs. or more and occasionally lift and/or move up to 100 lbs.
• Extensive knowledge of lift aerial area operations, hand tools, power tools, and heavy equipment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Regularly required to stand, sit, and walk; talk and hear; taste and smell; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Often required to use the computer. Specific vision abilities required by this job include close vision, distant vision, color, and peripheral vision, depth perception, and the ability to adjust focus.

Equipment Used:

• Telephones, PC, database, office supplies, and filing cabinets
• Handheld radio
• Snow removal equipment
• Snow grooming equipment
• Heavy equipment

Language Skills:

• Literate and fluent in English
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Additional language(s) desirable

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in oral, mathematical, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Education and/or Experience Preferred:

• Minimum of five years' experience in ski area operations equivalent combination of education and experience.
• Minimum of five years' experience in a leadership role.
• Bachelor's degree preferred (B.A. or B.S.)

Certificates, Licenses, and Registration:

• Valid Driver's License with a driving record meeting the minimum standards required by Canaan's insurance carrier.
• Knowledge of DOT and DMV requirements and regulations for staff and buses
• Heavy equipment operation.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Harsh outside weather conditions.

• Occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration.
• Noise level in the work environment is usually loud.
• Frequently exposed to moving mechanical parts.
• Small and large working area environments.

This Job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

 We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Compensation & Benefits:
The salary for this position will be competitive and commensurate with experience. In addition to salary, the Director of Mountain Operations will be eligible for a comprehensive benefits package, offering Medical and Dental insurance, retirement benefits,  disability Insurance, hotel room discounts, ongoing training and career development and paid time off.

Responsibilities:
- Oversee all aspects of the mountain ski and snowboarding area, including slopes, lifts, and rental equipment.
- Develop and implement policies and procedures to ensure the safety of guests and employees.
- Create and manage budgets for mountain operations, including labor, equipment, and supplies.
- Hire, train, and manage staff, including mountain operations supervisors, instructors, and technicians.
- Coordinate with other departments, such as lodging and food services, to ensure a seamless guest experience.
- Monitor weather and snow conditions and make decisions on opening, closing, and grooming of the mountain.
- Maintain all equipment and facilities, ensuring they are in safe and proper working condition.
- Keep up-to-date with industry trends and innovations to continually improve mountain operations.
- Manage relationships with vendors, contractors, and other partners.
- Ensure compliance with industry standards and regulations.