Support Training Lead

About Candid

Candid™ is helping people get the smiles they always wanted at prices they can afford. By simplifying the process (direct-to-consumer) and reducing costs (by up to 65% less), we can help more people feel confident and healthy. We believe that high quality dental care should be affordable and accessible to all, and we're using modern software practices to diagnose, treat, and monitor orthodontic cases. Our team is a group of startup veterans with experience across healthcare, hospitality, tech, and finance at companies such as Lyft, Squarespace, WeWork, Blue Apron, and Clover Health.

Candid Training Lead

Job Description

The Candid Training Lead is responsible for providing a great customer and employee experience daily by effectively training and developing our new hires. Key functional responsibility includes:

• Assist with New Hire Training 
• Work with trainer to create workshops and skill building activities 
• Assist with the mentor program 
• Create prove-its, presentations, and any other learning materials
• Assist with any updates to our SOP and internal learning documents 

Skillset

• Interpersonal Savvy: must demonstrate excellent interpersonal skills with all levels of organizational customers and team members.
• Written Communication: must possess the ability to effectively, accurately, and concisely convey thoughts and concepts, and provide answers to questions in a clear, written fashion.
• Learning: must be dedicated to adapting to all learning styles while assisting with and executing on training. Staying up to date and learning any and all new processes that could alter our training program is imperative to the success of this role.
• Problem Solving: must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective action.
• Decision Quality: must possess the ability to work independently, establish priorities, and demonstrate good judgment skills.
• Customer-Focus: understands improving customer relationships is a teachable skill with time, and demonstrates patience in developing these skills in our New Hires. 
• Functional/Technical Skills: must possess strong quantitative, analytical, and technical aptitude skills.
• Drive for Results: must possess the ability to work under pressure, meet deadlines, and be accountable for performance.
• Time Management: must be able to multitask, be detail-oriented, and demonstrate strong organizational skills.
• Adaptability: must have the ability to adapt and excel as a training team member in a fast-paced and change-oriented environment, and communicate changes in a positive light.
• Motivation: expected to know how to devise effective motivational techniques to improve the performance of their teammates
• Mentoring: expected to be an excellent tutor and mentor to their team members
• Performance: expected to encourage their team members to work harder, must be a hard workers themselves

Preferred Experience:

• Excellent written and oral communication skills
• Experience/comfort with facilitation 
• Ability to convey confidence and maintain composure with patients
• Strong organizational skills
• Detail-oriented & good at sleuthing/research
• Computer/systems proficient. Comfortable learning and working with new systems
• Adaptability for unexpected patient needs or process changes
• Strong time management skills
• Flexible schedule to be available for patients
• Consistent follow-up/follow-through
• Strong interpersonal & collaborative skills
• Not currently on any HR corrective action
• Must be in good standing with attendance

We continuously strive to create and maintain a diverse and inclusive environment and are proud to be an Equal Opportunity Employer