Client Services Representative

At Cetera, we look at continuous process improvement with the goal of making things more efficient and providing a better experience for our advisors/client and demonstrating a mindset of owning and seeing issues through to completion/resolution. We are currently seeking to add a Client Service Representative to our Advisor team based in Saint Cloud, MN. This role supports Financial Professionals (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This role can be part of the Career Pathing program for future opportunities once licensed (Insurance, Series 6 or 7 & 66, which is company sponsored). This position will be based in office Mondays - Thursdays and offers a work from home opportunity on Fridays. 

What you will do:

• Act as a liaison between the registered representatives and their clients while following FINRA guidelines and limitations due to licensing requirements.
• Prepare and complete client paperwork and follow up tasks to support registered representative.
• Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs.   
• Maintain an organized filing system following compliance guidelines along with a process for registered representative to support clients and prospects current and future needs.
• Leverage e-sign whenever possible.
• Utilize the Annuity Search Tool, DP Maintenance and Items for Attention to insure deepening the book of business based on client needs, opportunities and a clean paperwork flow.
• Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
• Processing client distributions – both qualified and non-qualified.
• Distributing mail and faxes.
• Provide backup and support to other assistants as needed.

What you will have:

• High School diploma or equivalent
• Prior experience in the financial industry helpful
• Prior office/administration experience preferred 
• Strong verbal communication skills with a client service focus

#LI-Onsite- Fully on-site