Linehaul Operations Trainee

JOB SUMMARY

The Linehaul Operations Trainee will manage activities of the road/sleeper drivers. Manage driver performance and training to maximize effective utilization of resources and to ensure customer satisfaction on a part time basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Communicate company safety program enforces safety rules and compliance with all government regulations. Maintain a safe work environment at all times.
2. Dispatch drivers and equipment to ensure efficient utilization and minimum delay time. Maintain communication and ensure employees have adequate knowledge and resources to accomplish assigned duties while promoting safe work processes.
3. Manage work assignments, monitor performance and provide training on duties, policies and procedures.
4. Handle customer service calls to answer customer questions and communicate the status of customer freight to the customer.
5. Utilize work method programs for training and education to motivate employees to improve performance and quality of work.
6. Communicate clear performance expectations to ensure high-performance work environment and proactively provide specific, balanced and timely coaching/feedback to reinforce and encourage high performance and promote a culture of teamwork.
7. Coordinate equipment repair with appropriate maintenance staff to reduce mechanical failures and delays.
8. Complete necessary paperwork/data entry accurately and in a timely manner to ensure an efficient and steady flow of information.
9. Maintain knowledge of applicable Collective Bargaining Agreements (CBA).
10. Communicate with Central Dispatch Office (CDO) for proper driver and equipment positioning throughout the distribution network.
11. Interact with facility Dock & Yard Operations, along with clerical personnel, to properly service customer shipments in a timely/cost effective fashion.

COMPETENCIES 

1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

BENEFITS

• Competitive pay based on experience

MINIMUM REQUIREMENTS

1. High School graduate or equivalent.
2. Effective organizational, planning and prioritization skills.
3. Effective verbal, written and interpersonal communication skills.
4. Demonstrated Leadership and supervisory capabilities.
5. Must be flexible, willing to work any schedule, including weekends and holidays, in all types of weather

PREFERRED QUALIFICATIONS

1. Bachelor’s degree in transportation, business or related area.
2. Knowledge of local applicable collective bargaining agreements.
3. Proven knowledge of computer applications (MS office).
4. Knowledge of company policy, procedures and applicable collective bargaining agreements

WORKING CONDITIONS

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Continually speaking and hearing, giving and receiving directions. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.