User Acceptance Testing Analyst

We are at the forefront of transforming the future of technology in the financial industry, and we seek curious, practical individuals to help us pave the way. Our team is not intimidated by taking calculated risks, as they relish a good challenge and are eager to engage in problem-solving. As a member of our team, you will work alongside like-minded experts in a culture that is deeply rooted in innovation and progression. Join us to be part of a transformative journey that can shape the industry's future. The role will be based in either Des Moines, IA, or St. Paul, MN, operating in a hybrid model, requiring one day per week to be spent in the office.

What you will do:

As the User Acceptance Testing Analyst you will be  responsible for the coordination and execution of several items relating to the successful launch and ongoing maintenance of features and capabilities of Cetera’s digital platform, AdviceWorks. Reporting to the Managing Director, Digital Solutions, this role facilitates key deliverables relating to user acceptance testing, go to market planning, and ongoing platform support. 

• Build and execute the UAT and Production Validation plan for AdviceWorks Releases, working with QA, IT and business SMEs and other stakeholders. Coordinate User Acceptance tester training and actively manage UAT testing through completion. 
• Coordinate defect and bug prioritization and resolution through the production launch and warranty period.
• Address planned and unplanned production issues, coordination, maintenance, communication, and business support.
• Liaison with teams across the organization to track and assist in prioritization efforts. 
• Support configurations and testing business processes in admissions software.
• Administer user accounts for all platforms, including creating new accounts, setting prescribed user permission, etc.
• Fulfill reporting requirements across multiple teams in the organization.
• Other duties as assigned.

What you need to have: 

• Bachelor’s degree in computer science, IT or engineering preferred.
• Experienced leader and/or influencer of people and distributed teams. 
• Ability to be a thought leader and influencer relating to the execution of a digital product/solution.
• Ability to obtain, analyze, and report on data trends relating to user statistics, call volume/call drivers, user feedback. 
• Proven ability to engage, collaborate, and engender trust with other teams (including IT teams, SME, and leadership).
• Support a fast-paced environment with multiple, simultaneous projects amidst changing priorities.
• Promote a culture of collaboration and teamwork.
• Customer-centric approach to everything you do.
• A style of working that combines a bias for action with a problem-solving mindset, a can-do attitude, the ability to adapt quickly, and a collaborative, team-based approach to success. 
• Strong set of personal traits and values that complement Cetera’s core values of trust, transparency, and people first.
• Ability to excel under pressure and prioritize multiple tasks simultaneously while delivering on-time and with quality.
• Exceptional communication and presentation skills, facilitating discussions across teams and/or groups of financial professionals, etc

Minimum Required Education & Experience: 

• Degree required.
• 3 year(s) of experience in user acceptance testing.
• 1 years of Financial Services or other similar vertical experience.

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