What are the responsibilities and job description for the Guest Services Ambassador position at Candlewood Suites Bluffton?
The Guest Services Ambassador (GSA)/Front Desk Agent acts as the “face” of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide an excellent guest experience.
Guest Relations:
- Provide an excellent guest experience for all guests by greeting them warmly and helping as needed
- Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
- Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
- Take steps to ensure the greatest guest satisfaction possible
- Respond to situations as they arise and manage guest conflict
Additional Duties:
- Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
- Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision
- All other duties as assigned by supervision
If the hiring Manager is not busy, they may be available to either have an interview on the spot or set up a time for you to come back for an interview.
If you know someone who may be interested; tell them about it, SPREAD THE NEWS!
E.O.E. M/F/D/M/V Drug Free Workplace
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
