Guest Services Agent (MUST be able to work ANY shift)

Job Overview

Responsible for attending to the need of all guests especially during check-in and check-out times. They are often the first face a guest sees, so their role in the organization is critical.

Reports to:

Front Office Manager and/or General Manager

Essential Job Functions

· Providing information to guests about policies, services, and amenities

· Responding to requests from guests for assistance and information about the local area (directions, places to eat, etc.)

· Processing all types of payments

· Selling rooms to “walk-in” customers

· Making reservations in person and over the phone

· Inform housekeeping staff of room availability

· Respond to guest complaints

· Answer the phone

· Balancing the cash drawer

· Making any correction to accounts that may be necessary

· Entering/changing reservation information on the computer system

· Posting charges to guest accounts

· Ensure guest safety

Additional Responsibilities

· Any other duties assigned by Supervisor

Qualifications & Requirements

· Must be able to problem solve in order to resolve guest issues that may arise

· Able to work in a fast-paced environment

· Exceedingly organized and efficient with the ability to multitask

· Computer literate

· Positive attitude

· Desire to deliver outstanding customer service

· Must be detail-oriented

· Must be able to problem solve in order to effectively deal with internal and external customers

· Will be required to work holidays and weekends

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl as well as talk and hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines, such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: No less than 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person