Front Office Manager

Front Office Manager

Overview:

We are seeking a highly motivated and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest service. If you have a passion for hospitality and excellent customer service skills, we want to hear from you!

Responsibilities:

- Manage all aspects of the front desk operations, including check-in/check-out procedures, guest inquiries, and reservations

- Train and supervise front desk staff to ensure they provide excellent customer service

- Handle guest complaints or issues in a professional and timely manner

- Maintain accurate records of room availability and guest accounts

- Coordinate with other departments to ensure smooth operations and guest satisfaction

- Assist with night audit duties as needed

- Monitor and maintain the cleanliness and appearance of the front desk area

-Cover shifts as needed with little or no notice

Skills:

- Strong customer service skills with a focus on guest relations

- Excellent communication skills, both verbal and written

- Proficient in hotel phone systems and reservation software

- Ability to multitask and prioritize tasks in a fast-paced environment

- Knowledge of hospitality management principles and practices

- Familiarity with night audit procedures is a plus

- Multilingual abilities are highly desirable

- Professional phone etiquette

Join our team and enjoy a rewarding career in the hospitality industry! We offer competitive compensation, opportunities for career advancement, and a positive work environment.

Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.

Job Type: Full-time

Pay: Up to $15.00 per hour

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Overtime
• Rotating weekends

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• San Angelo, TX 76901: Relocate before starting work (Required)

Work Location: In person