What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites?
About us
Candlewood Suites is a small business in Miami, FL. We are professional, agile and innovative.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Modern office setting
- Growth opportunities
- Modern office setting
- Growth opportunities
- Casual work attire
- On-the-job training
- Company perks
- International workforce
- Lively atmosphere
**Job Overview:**
We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
**Responsibilities:**
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services and amenities
- Assist with reservations, changes, and cancellations
- Manage phone systems and direct calls to the appropriate department
- Process payments and maintain guest accounts
- Resolve guest issues promptly and professionally
- Maintain a clean and tidy front desk area
**Requirements:**
- Proven experience in guest relations or customer service, preferably in a hotel or resort setting
- Proficiency in using front desk software and phone systems
- Excellent communication skills with a strong focus on hospitality
- Bilingual proficiency is a plus
- Join our team as a Front Desk Agent to contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Miami, FL 33186 (Required)
Ability to Relocate:
- Miami, FL 33186: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
