What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites?
Job Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Responsibilities:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve any issues promptly
- Process payments and maintain accurate records
- Assist with concierge services and provide information about local attractions
- Perform night audit duties as required
Skills:
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Proficiency in phone etiquette
- Knowledge of hotel management systems
- Hospitality or hospitality management experience preferred
- Bilingual proficiency is a plus
- Familiarity with guest services in a hotel or resort setting
This position offers the opportunity to work in a dynamic hospitality environment, interacting with guests from diverse backgrounds. If you are passionate about delivering top-notch service and creating memorable experiences for guests, we invite you to apply for the Front Desk Agent position.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $12 - $14
