Community Outreach Rep

Position Title: Community Outreach Representative   

Reports To: Manager, Community Outreach  

Department: Outreach Services 

FLSA Status: Non-Exempt 

Job Summary:

The Community Outreach is Cano’s representative in the community, and it is responsible for achieving goals and improving Cano’s enrollment growth objectives. Works closely with the member engagement and marketing department to plan, implement, and connects with the community and regions surrounding our medical centers.  

Essential Duties & Responsibilities:

• Collaborates with the community outreach program coordinator and others to plan, implement, and evaluate community activities and events. 
• Works closely with other team members and management to develop/maintain/deepen relationships with key business leaders, community based organizations and providers, ensuring all efforts are directed towards building Medicare, Medicaid, and the Marketplace membership. Effectively moves relationships through the “enrollment” pipeline. 
• Responsible for achieving monthly, quarterly, and annual enrollment goals and growth targets, as established by management. 
• Schedules, coordinates & participates in enrollment events, encourages key partners to participate, and assists where feasible.
• Delivers presentations, attends meetings and distributes educational materials to both members and potential members. 
• Assists with all incoming calls and assist perspective members or members with health access related questions. 
• Identify partnerships with key sponsorship opportunities and provide justification to determine Cano's participation. 
• Responsible for managing their won daily schedule in alignment with department Goals and Initiatives as assigned by region.  

Additional Duties & Responsibilities:

Maintains adequate supplies, equipment, and materials. Assists with setting up and tearing down for events. Any other duties as assigned by manager. 

Supervisory Responsibilities:

No supervisory responsibilities. 

Education & Experience:

• High School Diploma or equivalent 
• Min. 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry). 
• Demonstrated exceptional networking and negotiations skills. 
• Demonstrated strong public speaking and presentations skills. 
• Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision. 
• Must be highly detail-oriented, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers. 
• Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends. 

Knowledge, Skills & Proficiencies:

• Understanding of Medicaid and Medicare, including Health Care Markets. 
• Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus. 
• 5 years of outreach experience serving low income populations. 
• 3-5 years project management experience, preferably in a health care or outreach setting. 
• Experience presenting to influencer and low-income audiences. 
• Experience in sales or marketing techniques. 
• Fluency in a second language highly desirable. 
• Ability to pay close attention to detail and to ensure accuracy of reports and data. 

Tools & Equipment Used:

Computer and peripherals, standard and customized software applications and tools, and usual office equipment. 

Physical Requirements/Working Environment:

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Travel:

Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation. Work will involve driving/traveling. 

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.