Systems Analyst

Position Title: Systems Analyst      

Reports To: Director, Information Technology      

Department: IT Admin      

FLSA Status: Exempt      

Job Summary:

The Systems Analyst analyzes and resolves computer and network problems, tests and implements cost-effective solutions, and provides support for the efficient daily operation of the company’s platforms and network. Additionally, the incumbent reviews, analyzes, and modifies programming systems, including encoding, testing, debugging, and installing, in support of the company’s application systems.       

Essential Duties & Responsibilities:

• Consult with architects and users for the to determine and implement hardware needs (Active Directory)      
• Design, analyze and implement programs based on user specifications (iAuditor, Five9)      
• Performs necessary investigation, analysis, and evaluation to determine project feasibility.      
• Consult with users to identify current operating procedures and clarify program objectives.      
• Help with testing and validation before any major system implementation to ensure the specified requirements of the project or tasks have been met.      
• Identifies system requirements and discusses system problems with managers and users to determine their exact nature.       
• Collaborates with IT team produce new technology solutions.       
• Develop tools to extract, load, and transform company data to serve the needs of integrations and workflows (Five9).      
• Draw up specifications, diagrams, and charts to plan for, then develop software/tools based on those plans.       
• Ensures deadline and budget requirements are met.     
• Trains users on new operating systems and provides support.       

Additional Duties & Responsibilities:

• Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.      
• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.      
• System documentation maintenance and review in ConnectWise.      
• Provide technical support for issues involving Microsoft’s core business applications and operating systems as needed.      
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.      

Supervisory Responsibilities:

No supervisory responsibilities.      

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.      
• Minimum 3 years of relevant experience      
• 3 years’ operating systems experience (Windows Server and workstations).      
• Strong proficiency and understanding in Windows Domain workstation software installation and support.      
• Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to system problems.      
• Strong interpersonal and relationship-building skills, conducive to team development.      

Knowledge, Skills & Proficiencies:

• Must be fluent in English and Spanish      
• Strong working knowledge of Microsoft Office with emphasis in Word, Excel, and Access.      
• Possess strong time management skills with the ability to properly prioritize, manage and complete simultaneous tasks with frequent interruptions while paying close attention to the details.      
• Able to handle problems in a calm and responsive manner.      
• Ability to prioritize and make decisions.      
• Able to work collaboratively with all team members.      

Tools & Equipment Used:

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.      

Physical Requirements/Working Environment:

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs.      

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.       

Travel:

Work may involve some driving/traveling to assigned clinics.      

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.