Documentation Administrator I

Overview

The Documentation Administrator I (Administrator, Documentn I) will support Canon Financial Services in the purchasing of lease obligations through the direct Canon Channel (Canon Solutions Americas / Canon USA) or the Canon USA authorized Independent dealerships by adhering to the Canon Financial Risk policies and procedures and/or apply sound financial business case to support transactions that fall outside of the policies and procedures set forth by Canon Financial Services.

Responsibilities

- Ability to comprehend /dissect dealer transactions pursuant to the Canon Financial Services operational guidelines - Enter Canon Financial Services into a binding agreement with dealers, equipment end users by issuing Purchase Order Approvals, up to assigned authorities - Successfully track for signing authorities defined by channel operating procedures - Achieve maximum signing authority of $75,000 - Develop core understanding of CPC programs - Validate pricing and MSRP requirements based on channel designation - Develop a high standard of accuracy when performing data input and data validation - Establish the ability to distinguish the differences in the specific Upgrade Program; Upgrade to Return, Upgrade to Keep, Customer buyout; the ability to reconcile the data points when entering into the front end system - Understand the termination process of leases - Understanding of the UCC process and when to file - Develop a general understanding of money movement between leases and the impact to additional areas of Canon (monetary form, data revisions) - Understanding of channel specific Lease documents, determined upon channel assignment - Develop an understanding of rates and yields as to the effect on the profitability to Canon Financial Services - Operate at 100% capacity by the end of training period pursuant to defined KRA; PO Issuance and Booking - Operate at 95% or greater with the quality of work scope defined in the KRA - Uphold a high standard of fairness and ethics in everyday words and actions - Effectively organize and plan work according to organizational needs and defined objectives. Anticipate customer / dealer needs and priorities - Effectively work and collaborate with others toward a common goal. · Perform verbal and signed D&A requests, when applicable to assist teammates

Qualifications

- Ability to articulate problems, solutions and resolutions with all customers and all levels of the organization; with Team Lead or Manager assistance, as needed - Ability to respond appropriately to customer issues and changing conditions - Ability to think outside the box and be resourceful in reaching resolutions - Full Circle problem resolution, working closely with peers, Team Lead and Management - Ability to offer appropriate options and solutions to customer inquiries and issues, with Sr. Doc Admin and/or Team Lead or Manager collaboration, as needed - Ability to lead by example with positive “can do” attitude - Ability to communicate with Customers, Dealers and associates at all levels of the organization in a manner that is reflective of CFS Values - 0-2 years leasing experience - Business Administration Degree preferred - Position requires excellent oral, written, interpersonal communication and keyboarding skills along with the capacity to multi-task in a structured work environment - Must demonstrate strong customer service focus, a proficient understanding and use of basic contracts and legal liability. The ability to recognize questionable documentation which necessitates supervisory involvement - Experience in building and maintaining relationships with contacts to gain knowledge - Strong sales drive and aspiration to win business for Canon Financial Services - Effective communication skills to aid in forming relationships with customers and coworkers - Recognizing and understanding customers' needs and delivering in a manner that exceeds customers' expectations - Operate under aggressive corporate goals - Ability to work extended shifts, weekend and holidays to support the corporate objective, example of hours 8:30AM through 11:00PM, Christmas Eve ,New Year’s Eve, and Thanksgiving holidays - Positive, resilient, determined attitude with proven ability to stay focused on assigned tasks - Ability to communicate in a professional and effective manner in all situations; phone, team meetings, One on One meeting, group discussions, project meetings - General understanding of UCC-1 and UCC-3 processing - Exceed Core volume and quality goals - Ability to process Credit and rebills - Ability to structure non-conventional lease transactions

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. About Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018† and is one of Fortune Magazine's World's Most Admired Companies in 2019. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com. † Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers. #CFS

Posting Tags

#CFS #LI-AV1 #c19#