Distribution II Coordinator

Location US-NJ-Monroe

Company Canon Solutions America, Inc.

Supports more complex fulfillment and returns that involve project management oversight due to product types, multiple locations or scope of system complexities. Advanced understanding of process and systems that will allow 2nd tier support for all cross functional teams and business groups to ensure optimal effectivity of the supply chain process. Recommends improvements to fulfillment workflows, testing system, and process updates, plus documents any changes. Responsibilities include managing the daily operations of the warehouse functions as specifically assigned, which may include some or all of the following: shipping, receiving, returns processing, order control/order release, delivery/pick-up scheduling, coordination of pre-installations, and overall accuracy of processing and inventories associated with assigned functions.

- Schedules and coordinates complex fulfillment and returns activities involving development of project timelines, cross functional resource planning and communications along with effective reporting and analysis at key intervals.
- Coordinates Large Hit (Multiple machine) project management to ensure shop, Inventory Control, Distribution, project teams, Sales and Carriers are aligned with all the requirements to execute a successful deliveries.
- Provides 2nd tier support to all internal and external teams related to system and process for more complex operational conditions or unique business support requirements.
- Provides leadership and OJT for Level I coordinators that may need assistance or working through learning curve.

Order control/Order Release:
- Releases orders for all assigned organizations on a scheduled basis and as needed working with OM.
- Checks all orders for critical backorders vs. Essential Items list, hold and release as available.
- Monitors Open Order reports to ensure all shippable orders are processed.
- Assists Sales, Service, OM and other groups with any inquiries or issues related to orders, returns, receiving, etc.

Returns Processing:
- Processes all RMAs received in on a daily basis, coordinate modifications to orders as needed.
- Researches and follows up on unsuccessful pickups and reschedule for earliest possible date.
- Coordinates with Sales , Service , OM and other groups for machines that cannot be picked up and other related inquiries or issues.
- Monitors Open RMA reports to ensure timely returns against goals.

Delivery/Pickup Scheduling:
- Contacts clients to confirm equipment delivery date and details per established checklist.
- Confirms all equipment orders and provides appropriate Pack List copies to carriers; create a daily delivery schedule per carrier.
- Schedules client pickups/returns, at time of delivery whenever possible, reschedule as required.
- Coordinates with Sales , Service , OM and other groups for machines that cannot be delivered and other related inquiries or issues.

Area Market/Paragon Coordinator:
- Handles all shipping, receiving and returns processing on a daily basis.
- Performs/coordinates pre-installation of new equipment to meet order dates.
- Schedules/coordinates with admin to schedule daily deliveries and pickups.
- Assists Sales, Service, OM and other groups with any inquiries or issues related to orders, returns, receiving, etc.
- Processes all parts orders and manages the accuracy of parts inventories.
- Assists with schedule physical inventories and manages the accuracy of merchandise inventories ongoing. Statistics/Analytical Reporting
- Exports various systems reports to review and recommend disposition of inventory in regional and or carrier locations.
- Provides status on open Orders, open RMAs. Auto Call Monitoring and Main Units Shipped Report for overall Zone productivity and benchmark analysis.

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Experience in a computerized environment as well as working with a database management system.
- Must be organized and able to prioritize.
- Good communication skills and excellent customer service skills. Should be committed to providing quality results to all internal and external customers, and have good time management skills.
- Proficient Microsoft Office Suite with Excel skills.

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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