Field Support Representative I, II, III
Job Locations US-NJ-ATLANTIC CITY
Requisition ID
2024-17370
of Openings
Category (Portal Searching)
Customer Service / Support
Position Type (Portal Searching)
Regular Full-Time
Overview
Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and / or short-term administrative services in place of Office Service Reps (and others) who are out of the office.
The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).
NOTE : This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle.
Business travel expenses will be reimbursed.
Responsibilities
CUSTOMER SERVICE
Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification / resolution, and maximizing opportunities to build relationships.
MAIL / PACKAGES / POUCHES
Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
Wrap, seal, weigh, affix postage and dispatch all outgoing mail / packages in accordance with postal regulations.
Secure necessary signatures and documentation to confirm delivery.
SUPPLIES / COPYING / FAXING / ADMINISTRATION
Deliver and pick up copy jobs.
Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
May possibly perform any of the following functions at the direction of the Site Manager :
May prepare reports in order to measure productivity and prepare billing charges.
Qualifications
High school diploma or equivalent
with general direction.
PHYSICAL DEMANDS / WORKING CONDITIONS
What We Offer :
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
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Last updated : 2024-02-25
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