Sr. Mortgage Loan Processor (NMLS)

Finding a job can be overwhelming — plowing through dense, super specific job descriptions, spending hours filling out applications, and then, if you’re lucky, you get a tag-team interview that leaves you spinning.

Not here.

At Canvas, we’re dedicated to transforming financial services and that includes recruitment. We aren’t ashamed to say it. Working here is delightful. We’re a family, and the time we spend together is full of support and camaraderie, and it’s fun. Make no mistake, we’re serious-minded professionals who take our responsibilities to heart, but the pettiness and bureaucracy you find in much of corporate America is out of bounds here. 

Who We Are

We are Canvas and we are passionate about disrupting the way people experience financial services. “Helping you afford life” and “People before profits” aren’t just advertising taglines for us. They’re literally words we live by. Shareholder profits don’t drive us. Our members, our families, and the communities we live and work in are all that matter here. (World peace is super important too.) We’re strong supporters of the credit union movement, of providing our members with the education, support, and guidance to build strong, independent financial futures.  And we want your help. 

What you will do

The Senior Mortgage Loan Processor is responsible for processing all mortgage loan types for Canvas Credit Union members ensuring completeness, accuracy, timeliness and high-quality service while guaranteeing financial security for the credit union and its members.  The Senior Mortgage Loan Processor obtains and validates all necessary documentation for processing mortgage loan applications and is responsible for communicating loan status with the Mortgage Loan Officers, members, realtors and leadership.  They are responsible for providing superior service to internal and external members and promoting member relationships that exceed expectations.

Essential Duties/Responsibilities

• Compile a complete loan package for submission to underwriting for all types of mortgage loan programs within established guidelines, policies, procedures and timelines.
• Conduct a detailed analysis of all loan file documentation for credit granting purposes including but not limited to application, credit report, DU Finding, pay stubs, tax returns, title work, appraisal and asset statements.
• Review submitted loan applications for completeness and document Loan Operating System (LOS) with any missing data or documentation and correct discrepancies.
• Verify all initial disclosures have been received and executed per regulatory compliance guidelines.
• Analyze all loan documentation for compliance with Desktop Underwriter/ Loan Prospector as well as Canvas and Investor guidelines.
• Analyze complex personal and business tax return sources to calculate income.
• Communicate loan status with members, Mortgage Loan Officer (MLO) and industry partners. Document all communications related to the loan applications in the conversation log.   
• Conduct pipeline review no less than weekly with assigned MLO’s. Keep leadership and MLO informed of progress of mortgage loan file and advise them immediately of any problems that arise.
• Conduct daily review and follow-up with customers and vendors regarding outstanding items; gather necessary documentation as needed.
• Manage key dates, for example, lock expiration, purchase contract dates and document expiration dates.
• Arrange closing date and time with member and closing agent in compliance with TRID.
• Prepare Closing Disclosures and closing documents in an accurate and timely manner for delivery to title.
• Maintain accurate timelines for delivery and signing of Closing Disclosures per TRID guidelines.
• Handle phone calls and correspondence from members with questions or concerns regarding their mortgage application and provide timely and accurate resolutions.
• Train and mentor Mortgage Loan Processors and work with junior Mortgage Loan Officers.
• Identify cross-sell opportunities and educate members on credit union products and services.
• Comply with Bank Secrecy Act (BSA), SAFE ACT, HMDA, TRID and other Federal and State regulatory compliance requests and requirements.
• Exhibit support for the organization’s goals, values, initiatives, and cost control.
• Follow all safety and security guidelines to properly safeguard member and organization assets.
• Embrace ongoing education and learn/apply new skills and software applications.
• Maintain up-to-date and accurate filing system.
• Regular attendance and punctuality are essential functions of the job.
• Perform other job duties as assigned.
• This role at Canvas requires National Multistate Licensing System (NMLS) registration under the S.A.F.E. act of 2008. This means we conduct background and credit checks to ensure NMLS registration and Canvas requirements are met. (Not meeting or staying current may result in removal from role)
• Pre-employment drug test and thorough background review (components include criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender)

Job Qualifications

Knowledge, Skill and Ability:

• Demonstrated knowledge of the mortgage industry and loan structuring. Solid knowledge and experience with Fannie Mae’s DU Automated Underwriting System and Selling Guide, Freddie Mac and Loan Prospector, FHA and VA Seller Guidelines.
• Excellent verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, conditions, policies and benefits to customer and business partners.
• Excellent attention to detail.
• Excellent organizational and time management skills with ability to multi-task and manage multiple priorities.
• Excellent analytical and problem-solving skills.
• Strong relationship building and teamwork skills.
• Solid knowledge and understanding of Canvas financial products and services.
• Proficient in MS Office (Outlook, Excel, Word).
• Proficient with Encompass 360.
• Ability to maintain confidences.
• Must possess and maintain a valid Colorado drivers’ license and provide proof of insurance.
• Multi-lingual capabilities to include Spanish are a plus.

Education or Formal Training:  High school diploma or GED and specialized mortgage processing training. 

Experience:  Minimum of six years of mortgage processing experience, including at least two years of processing Government Loans. 

Canvas Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation 
• Paid Sick Time 
• Paid Holidays
• Paid Wellness Day
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans

The starting pay range for this position is $29-$33/hour, and final pay rate will be determined based on experience and internal equity factors. 

Working Environment/Physical Activities

Credit union branch office environment with flexibility to travel and work at any branch at any time.  Must be able to work a flexible schedule Monday thru Saturday and attend meetings and events outside of regular business hours.  The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets.  The position requires manual dexterity, the ability to lift files and open filing cabinets.  The position requires bending, stooping, or standing as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Salary : $29 - $33