Case Manager

CAPECO is a diverse group of people who are committed to creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you!

POSITION: CASE MANAGER
Supervised by: Program Manager & Director of Programs Department: Services for Independence Classification: Regular Full Time Position Status: Non-Exempt Location: Pendleton Starting Salary: $3,825

Benefits: Health, Dental, RX, Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and Holidays

SCHEDULE:
Because CAPECO is a collaborative workplace with a mission that values face-to-face interactions, the person selected for this position will work primarily in the office. Once training requirements have been met, the supervisor will discuss options for working some hours on a hybrid/remote schedule.

POSITION OVERVIEW:
This position is responsible for providing a full range of care/service management functions and service authorizations for older adults and/or people with disabilities, family members, and/or community members. This position performs a full range of duties, including assessing & evaluating the need for the Oregon Project Independence Program, Options Counseling, Family Caregiver Support, and other community resources. This position will work with the participant to develop and implement an action/service plan, assist in determining service options, and assist with gaining access to a variety of long-term care and social services. Services are targeted to individuals who may have ongoing long-term care needs or who need short-term support to navigate complex public service eligibility requirements, transition between care settings and/or establish a plan for self-support. These services are offered throughout Hood River, Wasco, Sherman, Wheeler, Gilliam, Umatilla, and Morrow Counties.

ESSENTIAL JOB FUNCTIONS:
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all the duties which the employee may be expected to perform. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation.

• Conduct home visits with older adults and adults with disabilities to assess their ability to complete Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs). Interview individuals to evaluate care and current support needs. Recommend services to be provided and coordinate in-home services to promote independence and safety.

• Actively provide Person-Centered Options Counseling sessions for clients and their family or community support to assist clients with developing and implementing their own plan of action. Conduct follow-up to assess whether additional options are necessary.

• Provide service planning and coordination for adults with chronic or acute age related or physical disabilities which limit independence; determine eligibility for services; develop a care plan to prevent premature institutionalization through provision of in-home services; coordinate referrals with partnering agencies and monitor client progress.

• Work with other agencies, family members, and community organizations to coordinate effective service provision to clients. Facilitate the development of community partnerships to promote services for clients or their families that do not currently exist or accommodate the specific identified needs.

• Monitor client progress and independence through regular staffing with care providers; follow-up with clients not in specific programs; provide additional services if new needs arise.

• Input and maintain client data into multiple state databases and internal excel spreadsheets.

• Maintain regular contact with clients and provider personnel and verify service administration.
Develop post-hospitalization or post-institutionalization plans in coordination with client, family, staff, and partnering agencies; maintain monthly contact with clients.

• Maintain accurate caseload records of assessments, evaluations, treatment plans, referrals, and follow up reports. Complete case documentation and narration to document case management services provided as required by program guidelines.

• Provide information on and referrals to specialty services; arrange for a variety of goods and services including but not limited to respite care, durable medical equipment, nutrition, or socialization services.

• Assist with other Area Agency on Aging programs as needed.

• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree in related field which can be substituted for two years of comparable experience and/or training or equivalent combination of education and experience.

• Experience providing services to older adults and/or people with disabilities and the maintenance of a caseload is preferred.

• Understand and follow complex written and oral instructions, rules, and procedures.

• Possess computer skills and have data entry software knowledge. Must effectively access, interpret, and apply computerized client data information using data software.

• Ability to prepare reports, statistics, and related documents typical to the job assignment. • Communicate effectively, orally and in writing, with clients and their families, service providers, and the public.

• General knowledge of etiology and issues faced by older adults and people with disabilities in remaining independent.

• Knowledge of various community services in support of older adults and people with disabilities, and the means to access such services.

• Ability to assess older adults and people with physical or cognitive needs and develop care plans to support those needs.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to bend, kneel, and crouch. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually moderate. The employee must occasionally lift, and/or carry/move objects up to 25 pounds.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers/scanners, shredders and filing cabinets.

SPECIAL REQUIREMENTS:

• Must pass a criminal history background investigation; however, a conviction of a crime may not necessarily disqualify an individual from this position.

• CAPECO is a drug free workplace and pre-employment drug screening will be required. Due to our federal funding our drug screening also tests for the use of marijuana.

• Possession of, or willingness to obtain, a valid driver’s license and insurable driving record is required.

• Travel required within the Hood River, Wasco, Sherman, Wheeler, Gilliam, Umatilla, and Morrow County service area. Company vehicles are available, but scheduling may require use of personal vehicles. Mileage will be reimbursed per IRS guidelines.

EQUAL OPPORTUNITY EMPLOYER
CAPECO does not discriminate in employment opportunities or practices based on race, color, national origin, religion, sex, sexual orientation, gender identity/transgender status, age, disability, veteran or marital status, genetic information or any other characteristic protected by applicable law.