Application Engineer

Description

How to apply: Complete an Online Application at our website www.capedcu.com for the specific job opportunity that interests you. Resumes are not accepted in lieu of an application.

Role: The Applications Engineer provides financial services of superior quality and convenience through managing the OS and application layer of CapEd's digital infrastructure. This position is also responsible for configuring and maintaining all automation processes. The Application Engineer will provide tier II support and training to Credit Union employees in the use of office automation products, personal computers, online application systems, user-based peripherals, etc.

Essential Functions & Responsibilities:

• Installs, configures, administers, and optimizes a variety of servers to maximize uptime and efficiency for Credit Union staff. Recommends and configures automation processes.
• Will be second tier support in troubleshooting, maintenance, and repair of PCs, printers, terminals, etc.; coordinate with technical support and vendors as necessary; coordinate with other M.I.S. staff to resolve hardware, software, and network problems. Create thorough documentation of issues. Provide ongoing support to all Credit Union staff in the use of end-user hardware and software products.
• Manages the company's CORE systems and operating system software to provide a reliable and efficient computing environment.
• Maintains clear channels of communication with supervisor and other staff at all times to facilitate efficient working environment.
• Responsible for installing end-user hardware and software; ensuring Credit Union employees know how to care for and maintain their terminals, printers, and PCs and understand procedures for data backup, network access, etc.
• Ensures administrative control over the end-user hardware and software assets of the Credit Union, as well as related supplies and accessories, through maintenance of inventories, files, and logs.
• Contributes to efficient Credit Union operations by performing other job related duties as assigned.
• Maintains knowledge of all Credit Union products, services, and promotions.

Qualifications

Knowledge and Skills:

Experience: Three years to five years of similar or related experience.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree). 

Critical Job Competencies:

Brand Promise and Values: To make a difference - every member experience matters. Employees of CapEd carry out our promise and values of EP!C by being Empowered - We are knowledgeable and trusted to make decisions. Professional - We are respectful in creating outstanding experiences. Innovative - We seek new ideas for positive change. Collaborative - We connect with each other to implement solutions.

• Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and task; being watchful over a period of time.
• Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Very Important Job Competencies:

• Stress Tolerance: Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently.
• Innovation: Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
• Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
• Applied Learning: Assimilating and applying new job-related information in a timely manner.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and/or remain in a stationary position; use hands to finger, handle, operate, input or feel; reach with hands and arms in any direction; talk, communicate, converse, exchange information and hear; balance, kneel, walk and stand, occasionally moving and traversing; and will frequently use a computer and/or phone. There may be repetitive motions, making substantial movements of the wrists, hands, and/or fingers. The employee needs the ability to wear personal protective gear correctly. This is considered sedentary work: exerting up to 10 to 25 pounds of force occasionally and/or a negligible amount of force frequently or consistently to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes and/or seasonal brightness through windows. This position may involve periodic stressful conditions. The Credit Union's business days are Monday through Saturday between the hours of 8:00 a.m. to 6:30 p.m.; however, this position may occasionally require an adjusted work schedule, overtime, and to include evening/weekend hours. The noise level in the work environment is usually moderate.

Disclaimer:

NOTICE: This job description does not create a contract of employment and at all times your employment, if any, remains at will. This job description also in no way limits the duties to be performed by the employee, which may be assigned or modified from time to time by Capital Educators Federal Credit Union. Please know that Capital Educators Federal Credit Union is an Equal Employment Opportunity Employer and all decisions regarding employment including hiring and promotion are based on the individual meeting the essential functions of the job, with or without reasonable accommodation, and without a direct safety threat or undue hardship.