What are the responsibilities and job description for the Cloud Operations position at capgemini?
Primary Responsibilities:
Incident response:
- Troubleshoot and resolve incidents, collaborating with development and IT teams to minimize downtime and maintain service quality.
- Triage incoming tickets from ServiceNow and requests that are assigned in the Cloud Engineering Jira to determine the best course of action (e.g., escalate to Tier 2, resolve directly, or request more information).
Collaboration and communication:
- Collaborate with internal teams (Data Engineering, Compute Engineering, Network Engineering) to provide support and answer questions.
- Serve as the first point of contact for development teams when they need assistance with troubleshooting or have questions about AWS services.
Cloud infrastructure management:
- Deploy and maintain cloud infrastructure, ensuring optimal performance, security, and scalability.
Resource provisioning:
- Allocate and manage cloud resources such as compute, storage, and networking to meet the needs of applications and services.
Documentation:
- Maintain comprehensive documentation of cloud infrastructure, configurations, processes, and procedures to ensure knowledge sharing and team collaboration.
- Participate in Plan, Do, Check, and Act cycles with all Cloud Operations Tiers to drive incremental platform improvements.
Skills:
- Basic understanding of AWS services (EC2, S3, Lambda, VPC) e.g., AWS Certified Cloud Practitioner - Essentials
- Previous experience with cloud compute and centralized networking, VPC subnetting, routing, and security groups/NACL.
- Familiarity with ServiceNow ticket management
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
Key Performance Indicators (KPIs):
- Average Handle Time (AHT) for incidents
- Satisfaction ratings from development teams regarding the quality of support provided
- Percentage of issues resolved directly by Tier 1 engineers without escalation
The pay range that the employer in good faith reasonably expects to pay for this position is $43.92/hour - $68.62/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $44 - $69
