Engagement Executive

Delivery – HR Ops

Role Responsibilities:

§ Key accountabilities and responsibilities include:

o Service Delivery management

o P&L accountability

o Manage People and performance.

o Client satisfaction

o Client relationship management

o Account business planning and strategy

o Financial performance

o Transformation & Industrialised Innovation

o Supporting Growth

o Contract Compliance

§ Acts as an escalation point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities.

§ Understands what it takes to manage a business and uses the insights to better understand a client’s need and position the right CG offerings in conjunction with the Practice to bring value to the client.

§ Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology).

§ Working closely with the Practice to deliver all Transformation & Innovation projects as agreed.

§ Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgemini’s ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by ‘5 Senses of Intelligent Automation.

§ Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes.

§ Manages negotiations/re-negotiations to protect business interests while at the same time maintaining customer satisfaction.

§ Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis.

§ Support Account Development

What you Bring:

§ 15–20 years of proven experience in HR Services and Outsourcing in a global complex/matrix environment.

§ Should have led large client delivery/portfolio delivery in the HR Service space

o 100-500 FTEs

§ Strong Experience in HCM, Workday and Sales force.

§ Strong People/Performance management experience

§ Experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)

§ Experience in working in Manufacturing Industry (Preferred)

§ Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes).

§ Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally.

§ Proven experience in a global complex BPO environment.

§ Ability to influence senior business stakeholders at the client end.

§ Strong relationship building, communication, and influencing skills.

§ Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction.

§ Strong relationship building, communication, and influencing skills.

§ Leading single large account/multiple accounts in a matrix reporting relationship

§ Prior experience in a Multinational Organisation or BPO work culture

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief