Implementation & Configuration Manager

Job Title: Implementation & Configuration Manager (Loyalty)

Job Summary:

As a Loyalty Implementation and Configuration Manager at Capillary, you will be responsible

for leading the configuration and implementation of Capillary's solutions for our clients in the

North American region. You will work closely with sales, pre-sales, and technical teams

(Capillary and Customer) to ensure successful project execution and client satisfaction. You

will be responsible for gathering customer requirements for go-lives and developing and

building scalable and automated solutions for one of the largest Healthcare companies in the

world. In addition to the responsibilities outlined above, you will also be responsible for

building, leading, and motivating a team of configuration analysts.

Duties/Responsibilities:

● Minimum 10 years of experience in configuration and implementation of enterprise

software solutions.

Familiarity with scripting languages (e.g., Python, PowerShell) and APIs and associated

tools.

● Experience writing effective tests for the front end.

● Experience with configuration management tools and methodologies.

Strong understanding of cloud computing and SaaS delivery models.

Strong understanding of Configuration Management principles and best practices.

● Proven experience in managing and delivering complex IT projects on time and within

budget.

● Excellent analytical and problem-solving skills.

● Strong communication, interpersonal, and collaboration skills.

● Ability to work independently and as part of a team.

● Proficiency in report design and data analysis.

● Knowledge of loyalty program operations is a plus.

● Lead the configuration and implementation of Capillary's solutions for clients.

● Work closely with sales, pre-sales, and technical teams to understand client

requirements and tailor solutions accordingly.

● Develop and maintain strong relationships with clients, acting as a trusted advisor

throughout the implementation process.

● Manage project timelines, budgets, and resources to ensure successful project

delivery.

● Configure and customize Capillary's solutions according to client needs and best

practices.

● Conduct training sessions for clients on the use of Capillary's solutions.

● Identify and troubleshoot any technical issues that may arise during implementation.

● Document and maintain accurate records of configurations, deployments, and client

interactions.

● Collect and report metrics as necessary, identifying and reporting non-compliance

situations while performing audits as directed.

● Regularly report on the effectiveness of loyalty operations and configuration

management to your team and stakeholders, ensuring alignment with organizational

goals and objectives.

● Continuously stay updated on the latest features and functionalities of Capillary's

solutions.