Job Posting for Ombudsman at Capital Area Council of Governments (TX)

Performs routine (journey-level) human services and problem-solving work, requiring application of specialized program knowledge. Work involves traveling to/from care facilities throughout the region on a frequent basis, collecting, preparing, and reviewing case data; evaluating difficult situations of individuals and families, primarily regarding residents’ rights, and assisting them in resolution of those situations; and investigating complaints. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. Requires travel throughout the ten-county region.Essential duties and functions include the following. Other related duties may be assigned.

Provides explanation of residents’ rights, and assisted living facilities and nursing home rules, regulations, and procedures to residents, families, and, as applicable, facility staff.
Provides information, referral and assistance to residents, families, and facilities.
Communicates with facility staff on behalf of an individual who has a complaint.
Investigates complaints and documentation of findings.
Facilitates between various parties involved in a complaint as appropriate.
Assists in resolving complaints.
Advocates for services for facility residents and families.
Provides assistance and information for the publication of a volunteer newsletter.
Provides assistance in the development of policies and procedures.
Provides education programs or presentations to departments, agencies, civic groups, family councils, long term care facility staff, and the general public.
Provides volunteer training as prescribed by supervisor.
Maintains documentation, and records information on contacts and case actions.
Maintains prescribed reports, case records and files.
Maintains working relationships with state agencies charged with oversight of assisted living facilities and nursing homes, and other state agencies as applicable.
Attends required training.
Prepares required reports for submission to state agency in a timely and accurate manner.

Required:

Experience: Four years experience in social, behavioral, or human service field or as a certified ombudsman is required.
Education: High school diploma or equivalent is required.
Bachelor’s degree or higher may substitute for required experience.

Preferred:

Experience working with older adults is preferred.
Bachelor’s degree or higher from an accredited university is preferred.
Bilingual English/Spanish preferred.

Knowledge of the Older Americans Act and the Texas Administrative Code.
Skill in the use of computers and Microsoft Office Suite.
Skills in training adult learners.
Skills providing training to program staff and volunteers.
Skills in preparing reports.
Skills in writing descriptive materials.
Ability to document clearly understood case notes and enter service unit data, both in applicable format.
Ability to perform duties in compliance with rules and regulations.
Ability to interpret program policies to inform service delivery.
Ability to evaluate service delivery outcomes.
Ability to confer with residents, family, and nursing home staff by speaking in one-on-one or group situations to clarify issues, identify underlying concerns, and develop an understanding of respective needs and interests.
Ability to drive from the office to assigned facilities within the region on a frequent basis

Temporary Ombudsman Office Specialist ($22 Hourly)

Ultimate -

Austin, TX

View Job Details

Apply for this job

Receive alerts for other Ombudsman job openings

Salary.com Estimation for Ombudsman in Austin, TX

$120,558 - $156,975

For Employer

Looking to price a job for your company?

Price This Job

Ombudsman

Job Posting for Ombudsman at Capital Area Council of Governments (TX)

Sign up to receive alerts about other jobs that are on the Ombudsman career path.

Sign up to receive alerts about other jobs with skills like those required for the Ombudsman.

Job openings at Capital Area Council of Governments (TX)

Not the job you're looking for? Here are some other Ombudsman jobs in the Austin, TX area that may be a better fit.

We don't have any other Ombudsman jobs in the Austin, TX area right now.