Direct Banking Universal Specialist/Virtual Banker - More than your bank. Your banker.
Hours:
Monday-Friday, 8:00 am - 6:00 pm
This Position may be required to occasionally work some Saturdays 9:00 am - 12:00 pm, 12:00 pm - 4:00 pm and an occasional Sunday 1:00 pm - 4:00 pm .
Cross-trained Positions
Direct Banker I – VB
Direct Banker II - VB
Associate typically must be in primary position 6 months and will be responsible for being cross-trained into second position within 1 year. Associates will be monitored to ensure fully functioning in both positions. Tenured associates that have worked as Personal Banker or other pertinent positions may need some limited training.
It is the intent of this department that all associates be cross-trained and it is anticipated that a Universal Specialist will work in both position capacities on a regular basis to stay fully trained.
General Summary
Providing client service is the primary function of this position with a strong focus on strengthening relationships by offering new or additional products and services. Associate will handle incoming and outgoing phone calls, chats and emails of a routine nature with the intent of providing client satisfaction and retention; however, some transactions may require deviation from standard screens, scripts and procedures. This position requires extensive knowledge of the company structure and its products and services to maximize the profit potential of each client via virtual channels. Associate must have strong written and verbal communication skills and be able to handle multiple tasks with strong organizational skills.
All associates at Capital City Bank have access to confidential client information and must practice discretion at all times.
Principal Duties and Responsibilities
Employer determines the essential functions of the job.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.
Associated duties
Knowledge, Skills and Abilities (KSAs) Required
The following KSAs are usually acquired through work experience and/or specialized course(s):
Education
Working Conditions
Capital City Bank associates are our greatest asset. We offer the following benefits:
EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job that is described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.
Salary.com Estimation for Direct Banker Universal Specialist/Virtual Banker in Tallahassee, FL
$69,490 - $105,040
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