Content Management Analyst

Grounded by a compelling mission, core values, and compassion for people, CDPHP and its family of companies offer a strong foundation for a rewarding career. Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that offers high-quality affordable health insurance to members throughout New York. The company values people, quality, innovation, and community, and its corporate culture supports those values wholeheartedly. CDPHP is committed to fostering a culture of belonging and takes a wholistic approach to diversity, equity, and inclusion. At CDPHP, the employees have a voice and are encouraged to make an impact at both the company and community levels through engagement and volunteer opportunities. CDPHP invests in employees who share these values and invites you to be a part of that experience.

The Content Management Analyst is responsible for the development, facilitation, management, maintenance and archiving of all content such as policies, procedures, desk levels, talking points, content materials, job aids and announcements. This position will design, develop, and maintain internal department team sites. They will analyze knowledge utilization to drive optimal search results and improve customer self-service. The Content Management Analyst must have excellent verbal and written communication skills as they are responsible to work in a collaborative manner with the business areas to create understandable materials.

QUALIFICATIONS:

• High school diploma or GED required. Associates degree preferred.
• Minimum two (2) years' experience as a customer service representative, content/knowledge/information analyst or other related experience is required.
• Minimum two (2) years' experience in a technology, customer service, operations, or medical services environment within the medical/health related industry required.
• Experience with knowledge management tools such as SharePoint or Salesforce Knowledge is preferred.
• Demonstrated ability to retrieve, analyze data and statistics, as well as strong problem-solving skills that enable quick identification and efficient resolution of opportunities.
• Demonstrated ability to produce and present comprehensive reports and effectively allocate and manage resources.
• Demonstrated ability to manage and shape strategic priorities to meet operational needs.
• Excellent written and verbal communication skills including the ability to interact with a diverse group of operational management, support staff and external parties.
• Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, Salesforce, and Visio.

CDPHP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. In addition to cash compensation, CDPHP employees may be eligible for an incentive payment, a discretionary cash reward based on employee and company performance. Some roles may also be eligible for overtime pay.

CDPHP compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes award-winning health care coverage, health care dollars, a generous paid time off allowance, employee assistance programs, flexible work environment, and much more. Learn about all CDPHP employee benefits at https://www.cdphp.com/about-us/jobs/benefits.

As an Equal Opportunity / Affirmative Action Employer, CDPHP will not discriminate in its employment practices on the basis of race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, protected veterans status, or any other characteristics protected under applicable law. To that end, all qualified applicants will receive consideration for employment without regard to any such protected status.

CDPHP and its family of companies include subsidiaries Strategic Solutions Management Consultants (SSMC), Practice Support Services (PSS), and ConnectRx Services, LLC.