Health Access Greeter

Work Shift

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview

• Health Access Greeter
  
  

COST CENTER:000000

JOB CODE:50620

FLSA Exemption Status:Non-Exempt

Telecommuting Eligible

SUMMARY (BASIC PURPOSE OF THE JOB)

Greets patients and facilitate patient check-in and provides positive and courteous patient support.

Minimum Requirements

Education:High school diploma or equivalency.

Experience:Bilingual with one year customer service experience. Insurance knowledge a plus. Data entry, medical terminology and healthcare business office experience helpful.

Other Credentials

Knowledge and Skills:Effective communication skills, including strong listening ability; diplomatic skills; exceptional customer service skills. Able to communicate clearly in English. Possesses organizational skills and ability to prioritize work, acts independently. Utilizes problem-solving skills.

Special Training:Proficient typing/keyboarding skills.

Mental, Behavioral And Emotional Abilities

Usual Work Day:8 Hours

REPORTING RELATIONSHIPS

Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS

• Facilitates the check in line by directing patients to the check-in kiosk station, or to the appropriate location.
• Enhances patient satisfaction by promptly and courteously assisting patients with the outpatient check-in process. Physically enters patient demographic information at the kiosk for patients in need of a language interpreter or any type of physical limitation.
• Responds to any insurance questions and concerns.
• Facilitates an atmosphere that is supportive and efficient by answering questions effectively and confidently.
• Communicates any patient registration issues with Health Access Lead to help eliminate wait times.
• Communicates effectively and ensures that inquires and requests are addressed in a friendly responsive and timely manner.
• Oversees lobby and surrounding area ensuring patients are being assisted as they enter. Anticipates needs of patients and guests and takes proactive measures to ensure patient satisfaction.
• Utilizes service recovery skills as appropriate in problem solving situations.
• Presents a professional image at all times.
• Maintains a moderate noise level in the department's area.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT
  
  

Frequent Physical Demands Include

Occasional physical demands include: Sitting , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

Continuous physical demands include: Standing , Walking , Talk or Hear

Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: N/A

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."