Patient Scheduler

Overview

Capital Health is the region’s leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a four-time Magnet®-recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Responsibilities

As a Patient Scheduler you will:

• Answer scheduling calls quickly while minimizing time customers are on hold.
• Collaborate with physician's office to schedule appointments, while negotiating date and time and avoiding resource conflicts.
• Gather complete patient and procedure information and enters data accurately into system. Obtain and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
• Complete documentation timely and accurately. Understand and utilizes the necessary software program(s) to determine eligibility.
• Inform all patients of pre-registration option and pre-registers all patients when information is obtainable.
• Ensure that all staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
• Complete and verifies all authorizations.
• Adhere to CH attendance policy as well as interdepartmental policies and procedures
• Attend all mandatory departmental meetings.

Requirements

• High school diploma or GED required
• Customer service experience worked in an office setting or call center environment preferred.
• Experience in conducting intakes and/or scheduling patients preferred.
• Strong customer service skills, good communication and organizational skills. Medical Terminology preferred.
• Basic insurance carrier and pre-certification knowledge and computer skills.
• Ability to multi-task in a high volume environment.

• Frequent physical demands include: Sitting
• Occasional physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Keyboard use/repetitive motion
• Continuous physical demands include: Wrist position deviation, Pinching/fine motor activities, Talk or Hear Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Our Network

Offers are contingent upon successful completion of our onboarding process and pre-employment physical.  Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine, with the exception of individuals with medical and religious exemptions.

Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft.