What are the responsibilities and job description for the Housekeeping Manager position at Capital Vacations?
Purpose
The Housekeeping Manager oversees the operations of the housekeeping department, providing a clean and safe environment to provide our guests and owners with an enjoyable stay.
Principal Duties and Responsibilities
- Responsibilities listed may not apply to all locations
- Assigns staff their duties and inspects work for conformance to prescribed standards of cleanliness
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments
- Coordinates work activities among departments
- Conducts orientation training and in-service training to explain policies, work procedures and to demonstrate proper use and maintenance of equipment
- Inventories stock to ensure adequate supplies
- Evaluates records to forecast department personnel requirements
- Makes recommendations to improve service and ensure more efficient operation
- Prepares reports concerning room occupancy, payroll, and department expenses
- Performs cleaning duties in cases of emergency or staff shortage
- Attends staff meetings to discuss company policies and guest/owner complaints
- Issues supplies, room keys, equipment to staff
- AdvisesHospitality-Front Office of rooms ready for occupancy
- Records data regarding work assignments, personnel actions, timesheets, etc. and submits to HR
- Recruits, hires, and trains staff
- All other duties as requested
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
- High School Diploma/GED
- Minimum of two (2) years of experience in a management/supervisory role, preferably in a resort/hotel atmosphere
Skills, Knowledge, and Abilities:
- Ability to multi-task and manage time
- Attention to detail
- Ability to communicate effectively both written and orally
- Proficient knowledge of OSHA guidelines and regulations
- Flexible schedule; ability to work evenings, weekends and holidays as well as on-call
Shift: Additional hours may be necessary to meet business needs
- Regular Hours, On-Call, and Weekend
Travel:
- None
