Business and Systems Analyst

Capitol Services is currently seeking a Business and Systems Analyst to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix off passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.

About the role:

You will be working in our Austin, TX location responsible for documenting and developing improvements to business and system processes in order to deliver value to internal and external customers. This role involves working full-time, Monday through Friday.

What you will do:

• Communicate with coworkers and others in a timely, effective, and professional manner
• Communicate key insights and findings to stakeholders
• Define specifications and document business requirements
• Develop user stories and work closely with software engineers throughout development and testing
• Define, develop, and maintain business process documentation
• Help improve business processes through research and recommendations
• Assist with the design, documentation, and maintenance of system processes
• Develop relationships with management and users, working with them to optimize and enhance systems
• Assist with reviewing and testing system functionality

Who you are:

• Experienced: You have a Bachelor’s degree in Business, Management Information Systems, Computer Science, Engineering, or related field or equivalent experience. You have experience in business and system analysis, developing requirements and testing, analyzing data to draw business-relevant conclusions, and working in an Agile environment. You have knowledge of generating process documentation.
• Technical competencies: You have excellent technical writing skills. You are proficient with Microsoft Windows operating systems and Microsoft Office.
• Excellent organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have an excellent attention to detail and exhibit a reasonable sense of urgency.
• Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with coworkers, and others.
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have effective problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work during our regular business hours at your assigned location. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Office environment: You are able to remain in a stationary position 75% of the time.

What we offer you:

• A competitive base salary
• 100% employer-paid medical, dental, and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• 4 weeks of accrued paid time off (including vacation and sick days) 10 paid holidays
• Encouraged work-life balance including a hybrid working model with WFH equipment provided following successful training
• Access to building fitness center
• Office team events and learning development opportunities

Please apply with both your resume and cover letter if you think you would make a great addition to our team!

Want to get to know us better? Check out our:

Website: https://www.capitolservices.com/

Twitter: https://twitter.com/CapitolServices

Facebook: https://www.facebook.com/CapitolServices/

Applicants have rights under Federal Employment Laws. Please review your rights below:

Equal Employment Opportunity (EEO):

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Employee Polygraph Protection Act (EPPA):

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

Family and Medical Leave Act (FMLA):

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

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Capitol Services participates in E-Verify:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf