Internet Retail Ops Specialist

Internet Retail Operations Specialist - Plano, TX 

Summary: 

The Internet Retail Operations Specialist is responsible for providing frontline support and service to current and potential customers ensuring all bank policies, procedures and regulatory compliance are adhered to. The Operation specialist also assists the retail management in the management of day-to-day operations and with various administrative functions. Primary focus on exception processing, decisioning of items, operations/transaction research, postings to ODA/Savings and general ledger, annual escheatment for all entities of the organization. Exercise maximum independent judgment under minimum supervision. 

Essential Duties and Responsibilities (Include but are not limited to): 

Process a variety of customer transactions accurately and efficiently in accordance with bank policies and regulations. This includes the opening, servicing and closing of all account products offered by the bank (CD's, Money Market, Statement Savings and Retirement Accounts). Teller transactions such as cashing checks, processing deposits and withdrawals, issuing Monetary Instruments, placing stop payments, etc. Performs opening, closing, and other branch servicing duties. Balancing cash drawer, assist with cash vault balancing, opening and processing of incoming mail, completing logs, reports, some audits and control checks while maintaining a neat and organized work area. Answer incoming phone calls, address customer questions and concerns and escalate any problems, concerns, or disputes to appropriate internal resources for resolution as appropriate. Imaging of customer documents and quality control check of documents once imaged. Enhances customer satisfaction and the professional reputation of the Bank, by warmly greeting, engaging, and developing good professional relationships with customers. Practices branch security procedures and protects customer confidentiality and privacy. Actively participate in CRA activities to ensure that all required monthly goals are met. Monitor and process daily exception files for ACH and inclearing file Perform decisioning for rejected items. 

Perform account research where necessary and assist branches or back office units when necessary as it relates to item processing or retrieval of items Process manual cash letter or force-post items that cannot be sent electronically. Review large inclearing items and submit items requiring management review for payment. Perform all requirements for annual escheatment for Beal Bank, Beal Bank USA, CLMG, MGC, BSC and BNSC
 

Qualifications (Education, Computer Skills, Certifications, Etc.):

• The individual must possess good working knowledge of retail operations and regulatory compliance, as well as policies and procedures with regard to customer service, new accounts and teller functions.
• The individual must be able to organize a project, follow up during its process and report clearly its resolution.
• The individual must compose letters and track responses. The position calls for someone who can interact well with departmental personnel, deposit customers and outside vendors.
• Key objectives include customer service and quality control.
• This position requires the ability to work well under pressure while maintaining high standards of accuracy and meeting departmental goals of customer service and compliance with laws.
• High school diploma required; some college or technical training desired.
• 2 - 4 years relevant bank experience or customer service experience
• Proficient in Excel, Microsoft Word, and Internet navigation.
• Self-directed and ability to communicate well both verbally and in writing.
• Analytical problem solver who can work well under pressure and time constraints while maintaining high standards of accuracy.
• Professional appearance and demeanor.
• Proficiency with IO key touch, Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications.
• Demonstrated good attendance and punctuality.
• Strong attention to detail with high concern for data accuracy.
• Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Outstanding listening and communication skills, both written and verbal. services, policies, procedures, and regulatory guidelines.
• Developed critical thinking and decision making skills.
• Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines.
• Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities in a fast-paced environment while maintaining accuracy and attention to detail.
• Self-motivated, team player with strong interpersonal skills.
• Overnight and out of town travel is possible on occasion.

* No relocation assistance offered

If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you.

If you are interested in this position, please send your resume to jobrecruiting@bealservice.com.

Beal is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against.

Notice to California Residents:  Beal Bank, Beal Bank USA, Beal Service Corporation, or Beal Nevada Service Corporation (also d/b/a CSG Investments, Inc.) may collect personal information about you as part of the job application or employment process.  Please see our California Consumer Privacy Act Policy at www.bealbank.com/CCPA-Policy for details.