Program Coordinator

JOB TITLE: PROGRAM COORDINATOR
LOCATION: San Francisco TERMS: Full-Time/Part-Time SALARY: $20-$30 Per-Hour

ABOUT US

This is an amazing opportunity to work for an iconic fine jewelry brand and their flagship retail location in San Francisco, California. As a women-run organization spanning over three generations, our mission is to inspire and empower. We believe that the fine jewelry experience should not be stale or intimidating, but fun, inspiring and accessible. From serving young love birds just starting a family to celebrating the arrival of the first grandchild, we create a personalized experience and build lasting relationships extending throughout generations. We are passionate about people and share all the happiest moments in our customers’ lives—it is a joyful business and rewarding career. Our dynamic team of hard-working individuals are encouraged to establish a voice and collaborate in an open and family-oriented workspace.

ABOUT THE ROLE

We are seeking an enthusiastic individual with exceptional service, attention to detail, and problem-solving skills. The program coordinator is responsible for providing administrative support. The program coordinator will have a strong understanding of Carats & Stones’ workflow processes and develop, create, and implement standard operating processes and improvements. The program coordinator will be responsible for developing effective programs, overseeing activities and details, and measuring overall success. Their duties will consist of managing various administrative tasks. In a collaborative and modern office setting, you will work alongside the CEO, sales team, internal department, as well as your fellow sales associates. As part of the Carats & Stones team, you will have the opportunity to make a clear impact on the company’s growth and culture.

RESPONSIBILITIES

• Assist the CEO and team in planning, organizing and coordinating functions relating to the operation of the business
• Develop a deep understanding of the merchandise, service offerings, and the brand
• Collaborate with manager to implement process improvements to enhance scalability and increase efficiency
• Liaison with third party agencies to meet project deadline in a timely manner, which includes but not limited to the marketing team, website designer, photographer and vendors
• Assist, manage with event planning and execution of private receptions throughout the year
• Assist manager with scheduling, and office and facilities oversight
• Assist in the production of marketing collateral and pitch materials, responses to RFPs and client requests, including proofreading, formatting
• Monitor and manage special orders request queue- directing requests to the appropriate queue, individuals within the team, and/or directly responding to requests
• Act as subject-matter expert on internal workflow processes
• Effectively document and maintain standard operational processes
• As needed, support the Sales Associate team in daily activities including client requests, including but not limited to, checking on orders
• Communicate with clients to resolve issues and respond to various requests in a timely and professional manner, including but not limiting to online phone, and in-person inquiries
• Actively manage client expectations with a proactive and client-focused approach to issue resolution
• Provide excellent customer service
• Demonstrate a strong work ethic and a willingness to do what it takes to solve problems
• Perform other duties and responsibilities, as assigned

WHO YOU ARE

• You're a people person (you enjoy meeting people, learning about them, and sharing information)
• You're always willing to assist your team (teamwork = dream work)
• You're action driven and are a superstar on follow through
• You’re resourceful (you can work on your own but are great with team dynamics)
• You’re fast to adapt as priorities change and are comfortable with technology
• You've got integrity (you do the right thing, and you always adhere to company policies & procedures)
• You're an innovative problem solver (providing white glove service to our clients and sharing your passion for our brand to assist them is your priority and flexing to provide service recovery when necessary)

REQUIRED SKILLS & ABILITIES

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong collaboration skills and can work cross-functionally
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and seek assistance when appropriate
• Ability to function well in a high-paced and fast pace environment
• Advanced Microsoft Office Suite and Google Suite capabilities, and quicker learner of technology
• Ability to coordinate request assignments
• Ability to work independently and as part of a team
• High level of accuracy, and the ability to balance multiple projects and meet deadlines

EDUATION & EXPERIENCE

• Bachelor’s degree (preferred) or high school diploma with the equivalent combination of experience
• 2 years’ minimum experience in an Administrative Assistant (ideally within a client service or operational group).
• Social media experience preferred

REQUIREMENTS

• Prolonged periods of standing, sitting, and working on a computer
• Must be able to lift up to 15 pounds at times

BENEFITS

• Medical, Dental, Vision Benefits (Full-Time Employees Only)
• 401k Retirement Plan, with company match
• Paid Time Off
• Generous Merchandise Discount
• Open, Dog-Friendly Environment

If you are interested in growing with us at Carats & Stones, please send us your cover letter and résumé to careers@caratsandstones.com.

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Job Types: Full-time, Part-time

Pay: $45,000.00 - $57,000.00 per year

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $45,000 - $57,000