Shelter Support Staff

Carbondale Warming Center

Support Staff

Job Description

Shelter Support Staff provides support to shelter residents during the evening and overnight hours. A general summary of responsibilities include providing a safe, clean environment while supporting guests utilizing the overnight inclement weather program, documenting any safety/security concerns and rule violations.

Status: Part-Time Seasonal

Availability: 28 hours per week

Areas of Responsibility:

• Empower guests and provide support and crisis intervention through trauma informed care.
• Ability to provide resource information or triage questions for guests and guest families that we serve.
• Communicate necessary guest information to the dayshift, mainly if an overnight guest would like to meet for case management for further resources and referrals.
• Follow and enforce shelter guidelines, policies and procedures with the guests.
• Support and assist guests with their shelter needs as they arise (ex. Hygiene products, cleaning supplies, clothing etc).
• Maintain safety and security of shelter property and report to the on-call or authorities if need be.
• Ensure privacy and safety of the guests by not confirming identity.
• Maintain the cleanliness of the shelter by performing housekeeping tasks as outline on the overnight task list.
• Complete shelter upkeep duties as assigned.
• Complete shadowing task as assigned when new team members join the support staff.
• Attend regularly scheduled meetings and trainings.
• Maintain positive, supportive guest relationships.
• Support our focus on humanity, dignity and empathy, this includes non-judgement of the ways that people maybe different than you. Refrain from using slurs or other derogatory terms, gossiping or coming to conclusions based on race, gender identity, sexual orientation, primary language, religion, physical or mental ability or other ways that the guests we serve or other employees may be different than you.

Qualifications:

• Strong organizational skills
• Ability to establish and maintain professional boundaries with the guests we serve
• Ability to thrive in flexible fast paced and growth oriented environment while maintaining a positive solution oriented and client centered approach
• Experience in crisis intervention and problem solving with the ability to diffuse situations without heightening the conflict
• Understanding or willingness to train in areas such as trauma informed care, diversity, equity and inclusion.
• Ability to maintain confidentiality of guests
• Strong interpersonal skills, ability to be compassionate and firm when interacting with the guests we serve
• Ability to accurately record information for required client and staff documentation while maintaining guest confidentiality and strong boundaries
• Ability to navigate Google Docs, Microsoft products, and general office equipment
• Ability to lift up 25 pounds independently
• Ability to walk, climb, or descend stairs, kneel, bend, twist.
• Ability to pass a criminal background check

Disclaimer:

Carbondale Warming Center reserves the right to modify, interpret, or apply the job description as needed to meet the needs of the Center. This job description in no way implies that these are the only duties, including essential duties, to be performed by the staff occupying this position. This job description is not an employment contract implied or otherwise. The employment arrangement remains at-will. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Job Types: Part-time, Temporary

Pay: From $14.25 per hour

Benefits:

• Flexible schedule

COVID-19 considerations:
All employees are required to wear a mask and practice our COVID Prevention strategy plan.

License/Certification:

• Driver's License (Preferred)

Work Location: One location