Telephone operator

POSITION SUMMARY :

Monday - Friday Position with core hours of 7 : 30am - 4 : 30pm (may vary on an as needed basis).

This role is primarily responsible for processing all incoming calls by addressing the situation and either routing the call to the appropriate department / person, paging overhead, or taking messages if necessary.

This position plays a vital role in expediting communications between contracted facilities and in supporting the Provider's day-to-day hospital and office clinics.

ESSENTIAL JOB DUTIES :

• Provide effective communication and strong listening skills.
• Ability and willingness to deescalate / handle difficult calls.
• Answer multiple calls in a courteous and timely manner.
• Route or page calls to the appropriate extensions and / or departments.
• Retrieves voicemail messages and creates phone notes, as necessary.
• Performs various daily and routine administrative tasks.
• Performs other duties as assigned and requested within scope of work.

Position Requirements

KNOWLEDGE, SKILLS AND ABILITIES :

• Knowledge of HIPAA regulations.
• Knowledge of business office procedures.
• Skill in handling multiple phone lines.
• Ability to maintain confidentiality.
• Ability to multi-task.
• Ability to work in a fast-paced environment and works well under pressure.
• Ability to work effectively with others.
• Ability to maintain positivity and professionalism at all times.

EDUCATION AND / OR EXPERIENCE :

• High School Diploma or equivalent required.
• Medical office and terminology experience preferred but not required.
• Strong customer service / customer relations skills are a must.
• Strong attention to detail is required.
• Excellent verbal and written communication skills.

PHYSICAL DEMANDS / WORK ENVIRONMENT :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the following physical / work environment functions apply :

• Sit for an extended period of time, stand, talk, walk and hear.
• Type, utilizing a computer keyboard and maneuvering computer mouse.
• May lift up to 25 lbs.
• Utilize a multiline telephone system.

Last updated : 2024-02-24