Senior Consultant, Client Exceptions

What Manager, Client Exceptions contributes to Cardinal Health

This Manager of Client Exceptions role will support 3PL functional Operations with consistently and accurately managing client exceptions and CAPA's. This exceptions management role will drive and assist with development of client facing scorecards/dashboards.

Job Summary

To perform this job successfully, an individual must have: Ability to perform investigations/root cause analysis and assist with development of corrective action. Ability to work cross functionally and can interpret requirements for exception and CAPA resolution. Ability to educate and influences others.  Ability to work on projects of moderate scope and complexity. Ability to drive implementation of Client scorecards and dashboards.

Responsibilities

• Drive decisions that have a short-term impact on work processes, outcomes, clients and root cause analysis
• Interacts with subordinates, peer customers and suppliers at various management levels   Interactions normally involves resolution of issues related to operations and/or projects.
• Ensure accuracy of exceptions/CAPA’s with in the Vault System
• Ensure that exceptions and CAPA’s are entered timely and accurately.
• Interact with senior management and Quality Assurance
• Capabilities to manage client exceptions, dashboard reporting and/or monthly Scorecards.
• Responsible for ensuring the accuracy of dashboards/scorecards monthly.
• Monitor Exception and CAPA completion with various functional areas of the business.

• 5-10 years of experience highly preferred
• BA, BS or equivalent experience in related field preferred
• Effective written and verbal communication skills preferred.
• Ability to be onsite a minimum of 1 or 2 days per week.

What is expected of you and others at this level

• Applies advanced knowledge and understanding of 3PL and Operational functions.
• Participates in the development of policies and procedures to achieve specific goals.
• Recommends new practices, processes, metrics, or models.
• Works on or may lead complex projects of large scope.
• Projects may have significant and long-term impact.
• Provides solutions which may set precedent.
• Independently determines method for completion of new projects.
• Receives/provides guidance on overall project objectives.

Anticipated salary range: $102,000 - $145,700

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 05/03/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.