What are the responsibilities and job description for the Customer Service Specialist position at Cardinal Logistics?
Shift: Tuesday -Saturday 11:00 am-8:00 pm
Job Summary:
As a customer service specialist of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients and end user members. As a customer service specialist, you will be responsible for assisting all aspects of operations to ensure successful completion of deliveries.
Essential Functions:
Job Summary:
As a customer service specialist of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients and end user members. As a customer service specialist, you will be responsible for assisting all aspects of operations to ensure successful completion of deliveries.
Essential Functions:
- Must have strong customer service skills.
- Strong critical thinking skills.
- Proficient problem solving skills.
- Develop relationships with general managers and retail client team members to assist with member needs and team issues.
- Ability to conduct phone calls professionally and efficiently.
- Ensure routes are effectively audited daily and weekly.
- Act as the liaison between driving teams and retail customer.
- Act as liaison between driving teams and end user member.
- Ability to provide delivery team support during loadout and check in process on dock floor.
- Work closely with management to analyze metric data and best way to coach teams for improvement.
- Research and identify delivery failures to establish coaching opportunities to assist management with improving overall weekly, monthly and quarterly metrics.
- Other duties as assigned.
Other Requirements:
- High school degree or equivalent.
- Minimum one year of related experience in customer service skills.
- Prior transportation experience preferred.
- Confidence to speak with members.
- Ability to deal with difficult people with empathy and understanding.
- Ability to problem solve quickly.
- Must be proficient in Microsoft Office Suite.
- Must be proficient in data retrieval from internet job databases.
- Strong written and verbal skills.
- Must be professional in presentation and interaction.
- Must be highly detail oriented.
- Must be able to record data accurately.
- Must have flexibility to adapt to shifting priorities.
- Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player and strong relationship builder.
- Ability to effectively respond and interact with all levels of organization.
- Must have positive work ethic, ability to connect and inspire others, and communicate clearly.
Salary : $18 - $20
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