Implementation Manager

CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our value-based cardiology care solutions help our physician partners thrive in the shift to value-based care. CardioOne offers an exceptional work environment with an innovative and supportive team structure complimented by competitive a competitive compensation package. We offer medical, dental, vision, and a 401k plan with a match to benefit eligible employees. We offer PTO (Personal Time Off) and sick time to full-time employees.

We take pride in creating a culture of employee engagement that translates into an exemplary patient experience. Join us in our mission to positively impact US cardiology.

Location: Remote with up to 70% travel across CardioOne's practice network (NY, NJ, PA, MD, FL, TX, etc.)

Salary: $90,000 to $115,000 per year, plus potential for incentive compensation based on achievement of assigned KPIs.

About the Role

CardioOne is seeking a highly skilled and motivated professional to join our dynamic team. The Implementation Manager will play a pivotal role in driving and overseeing the seamless onboarding technology and management services for our independent cardiology physician practices.

In this role, you will be responsible for executing and optimizing implementation project plans across the CardioOne suite of services. The Implementation Manager should expertly demonstrate a combination of project management expertise, technical proficiency, outstanding attention to detail, and strong interpersonal skills to ensure the successful integration of our solutions into practice workflows.

As part of a lean startup team, we’re looking for individuals who are self-starters, scrappy, can manage ambiguity, and are ready to grow within a hyper-growth organization.

Primary job responsibilities:

Project Management

• Lead end-to-end project management of technology and management service implementations
• Develop and execute comprehensive project plans, ensuring timely delivery of milestones and strict adherence to project timelines/expectations
• Collaborate with cross-functional teams to coordinate resources and ensure project success
• Coordinate across a team of subject matter experts to achieve optimal experience and results throughout the client onboarding process
• Demonstrate success leading multiple practice implementations, across multiple service lines, simultaneously

Practice Implementation

• Work alongside Director of Implementation and team of SME consultants to deliver results and updates to practices throughout implementation
• Conduct thorough needs assessments to understand CardioOne and practice expectations
• Develop and execute customized onboarding plans

Training / Technical Expertise

• Create in-house training program across all technology products
• Possess a strong understanding of cardiology service lines and operating technologies
• Coordinate all stages of the AthenaHealth EMR implementation process; including but not limited to:
• System build and configuration, data migration, payer enrollment, practice assessments and training, integrations, EMR optimization, technical requirement testing and more.
• Troubleshoot technical needs and escalate appropriately to ensure timely resolution

Organizational Excellence:

• Prepare and deliver weekly updates to practices specific to goals, milestones and risks
• Maintain open and transparent communication with all stakeholders, both with clients and internal executive team
• Address practice inquiries and needs promptly and with ‘best in class’ customer service
• Manage specific KPI improvement projects, implement methodologies, establish processes and drive behavior change in practice

Qualifications:

• AthenaHealth EMR implementation and onboarding experience in a provider or medical group setting is a must
• 3-5 years Project Management and experience in using PM tools
• Knowledge of independent medical practice operations, Cardiology-specific experience is a plus!
• Excellent communication skills with a physician-level audience
• Excellent customer service attitude
• Ability to be a generalist and assist across a variety of job functions, working independently and collaboratively in a fast-paced environment
• Willingness to travel up to 70%

CardioOne is an equal opportunity employer and does not discriminate against employees or qualified job applicants based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.

The base salary for this position is commensurate with experience. This range is posted in compliance with multiple state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional CardioOne benefits.