Veterinary Office Supervisor

Job Summary:

Care Animal Hospital of Pleasant Prairie provides our patients with the best care, their owners with the best service possible, and our team with a fulfilling environment to practice in. You are more than just a manager when you work here, you are an advocate for our patients. Our Core Values are uncompromised. We are seeking an Office Supervisor to join our leadership team.

Core Values:

Compassionate Guidance – We are passionate about animals and especially our patients. We always take the time to guide our clients to what is best for their entire family with focus on their pet. We provide a Fear Free environment for our patients to reduce fear, anxiety and stress.
Positive Momentum – Our existence is predicated on progress. We embrace change in a positive manner. We are genuinely happy people.
Collaborative Communication – We work as a team, communicate as one, and convey the important messages for our patients to their owners.
We Don’t Do Easy! – We persevere through challenges that arise and are dedicated to best medicine. We just do what needs to be done.

Responsibilities:

• Manage the daily operations of the hospital when assigned as Manager on Duty
• Supervise and support the front office team
• Take initiative to improve processes and protocols, maintain and update Office Coordinator manual
• Demonstrate exemplary customer service
• Ensure a professional work culture; always demonstrate respect for all
• Conduct Quarterly Employee Discussions with each team member
• Set departmental goals that align with the hospital’s vision and goals
• Collaborate with the Nursing Supervisor on Office Coordinator schedule
• Collaborate with other members on Leadership Team in weekly meetings and ongoing basis
• Financial reconciliation of all accounts receivable for day
• Additional responsibilities and duties as needed and requested

Requirements:

• 2 years supervisory experience in related field
• Excellent written and oral communication skills
• Computer and program literacy
• Experience and proficiency with Practice Information Management Software
• Excellent organizing and prioritizing skills
• Disciplined, determined and dedicated
• Capable of multi-tasking and problem solving

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 38 per week

Benefits:

• Continuing education credits
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Weekends as needed

Experience:

• supervisory: 2 years (Required)

Ability to Relocate:

• Pleasant Prairie, WI 53158: Relocate before starting work (Required)

Work Location: In person