Receptionist - Medical Center

Classification: Non-Exempt, Full Time, On site M-F during center operational hours and occasional nigh/weekend community events, as scheduled.

Reports To: Medical Services Manager

Description: The Receptionist (aka "Director of First Impressions") is often the first interaction and support opportunity Care Net has with a client and is a vital part of our medical center team. This role requires verbal and non-verbal communication that is engaging, kind and compassionate; the role includes greeting clients, answering phones, scheduling appointments and managing various clerical duties that keep the center running efficiently.

Qualifications/Background:

• Be aligned with the vision and mission of Care Net Pregnancy Center and be in full agreement with Care Net's Principles, Purpose and Faith Statment and the Mission and Values Statement.
• Minimum of High school diploma or GED
• Approved DPS, Criminal and CPS background checks; Clean Driving Record
• Willingness to complete First Air, CPR and Child Abuse Training, and other training as required.
• Basic computer and database management skills
• Excellent oral and written communication skills with a profieciency in English
• Will be available for occasional night and weekend community events.
• Highly organized, self-motivated, dependable, responsible, and able to work independently and calmly in an often highly emotional environment.
• Confident communicator and problem solver.
• Willingness to provide prayer and spiritual support to clients, if necessary.

Physical Requirements:

• Must be able to lift and carry 40 pounds up to waist high level.
• Must be able to bend, stoop, crawl, walk, reach, climb on a step stool or ladder, and be sedentary or stand 50% of the time
• Must be able to hear, see, and speak in order to communicate with clients efficiently

Duties:

• Complete internal software and database training to ensure guidelines for client interactions and support are met and procedure for collecting client information and utilizing mobile intake forms is utilized properly.
• Greet clients, answer phones, schedule appointments, and perform various clerical duties as needed.
• Call clients with reminder appointments, to reschedule no-show appointments, and to follow up with volunteer and client advocate appointments.
• Respond promptly to hotline email inquireies, including for after-hours schedule as required.
• Responsible for receiving, sorting, and distributing mail, and for performing clerical duties as assigned.
• Perform opening and closign duties per Center procedures.
• Ensure waiting rooms and counseling rooms are always clean, inviting, and stocked with folders and forms.
• Manage office supplies and follow procedure to place orders when items are low.
• Assist with material donations.
• Oversee volunteer activities in the Volunteer Room.
• Be a team player and assist other Center associates in the day-to-day operations of the Medical Center.
• Provide prayer to clients, if needed.

Equipment Requirement:

• Cell phone with capability to download company applications

CARE NET PREGNANCY CENTER OF CENTRAL TEXAS IS AN AT-WILL EMPLOYER AND RESERVES THE RIGHT TO TERMINATE ANY EMPLOYEE AT ANY TIME, WITH OR WITHOUT CAUSE.

THIS DESCRIPTION DOES NOT CREATE ANY CONTRACTUAL RIGHTS OR OBLIGATIONS AND CAN BE AMENDED AT ANY TIME.

Revised May 2023