Case Manager

The Providence Center
Job Description 
Job Title:       Case Manager         
Reports To:    Manager of Team
FLSA:            Non-Exempt

SUMMARY 
Coordinate services for consumers to minimize stressors and to facilitate the reduction of psychiatric and substance abuse disorder symptoms.  Encourage consumers to attain the highest possible levels of independence.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

Coordinate a variety of services. 
- Provide support counseling, problem solving, contracts and limit setting. 
- Establish attainable goals with the consumer. 
- Involve consumers, agencies and others in planning. 
- Assist consumers in deciding which areas they want to address. 
- Assist consumers with basic medical procedures and hygiene needs. 
- Encourage consumers to attain the highest possible levels of independence. 
- Accept the values and lifestyles of consumers. 
- Use a flexible approach with a diverse population. 
- Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management. 
- Present verbally a synopsis of actual cases as required. 
- Arrange moves for consumers. 
- Accompany consumers to appointments with agencies, clinics, doctors, etc. 
- Initiate vocational/job development activities with consumer. 

- Make assessments and provide appropriate crisis interventions and risk management as needed. 

- Teach consumers adult daily living skills. 
- Teach, supervise and assist consumers with doing household chores, laundry, room cleaning, etc.) using realistic situations. 
- Use a step-by-step process when teaching skills. 
- Use positive reinforcement and encouragement. 
- Assist consumers with budgeting and money management. 
- Help form a nutritional plan and assist consumers with food shopping. 

- Initiate treatment and advocate for consumer within network of care. 
- Negotiate on behalf of the consumer, as needed, with landlords, courts, families, the treatment team, and consumers themselves. 
- Transport consumers in own vehicle or Center van to planned activities and appointments. 
- Complete recordkeeping in accordance with Health Information Services (HIS) and other center requirements within required time frames and abide by center confidentiality policy. 
- Maintain cooperative relationships with Center staff, consumers, community agencies and the public. 
- Attend trainings, case presentations and conferences. 

EDUCATION and/or EXPERIENCE 
Bachelor’s degree (B.A.) from four-year college or university in Human Services.  Experience in Human Services Field preferred. Associates degree required. 

LANGUAGE SKILLS 
Bilingual Spanish preferred.  

CERTIFICATES, LICENSES, REGISTRATIONS 
Must have valid driver's license and insured auto