Program Support Manager

Organizational Overview:
CarePlus New Jersey continues to be a leader in mental health and a pioneer in integrated care in Northern New Jersey for more than 45 years. CarePlus strives for excellence in mental health, addiction recovery, and community-based services. Our goal is to offer affordable, accessible, and holistic-centered care that empowers individuals to reach their full potential and enhance their quality of life.

Job Summary: You will provide leadership oversight of Medical Services administration and provide clerical support to Medical Leadership, division management, staff and clients, as required and directed.

What You Will Do:

• Oversees Medical Services administrative department needs.
• Greet and direct clients and visitors 
• Typing, record keeping maintenance (i.e. program, client charts), filing, data collection, billing preparation, insurance verifications, processing incoming referrals, report preparation, consumer contact log tracking and reporting, opening and closing/pulling client charts, data entry and storage, and receives, stamps, sorts and routes distributing mail, etc.)
• Assist clients (over the phone and in person) by communicating in a positive, friendly and professional manner.
• Serve as an important contact to clients and responds promptly to their needs, track client contacts and maintain pertinent information via consumer logs, as directed.
• Schedule appointment, conduct appointment confirmations/reminder calls to patients, and enter appointment date and time into EHR.
• Perform switchboard duties as required by forwarding calls to the appropriate staff/department, answering questions about Agency, provides directions to Agency, etc.
• Perform monthly safety checklist inspections and enters safety checklist information into the computerized clinical system, as directed. 
• Ensure reports or statistics are accurately prepared and sent to the appropriate entity in a timely manner.
• Prepare reports from data collected, when applicable.
• Serve as a back-up for front desk staff by performing their job responsibilities in the event of their absence.
• Order and maintain office supplies, including stationery, office signs and displays.
• Track check requests and invoices to ensure proper payments with vendors are timely.
• Attend, coordinate, arrange meetings, prepare agenda, reserve and prepare rooms and facilities, and record minutes of meetings.
• Trains new staff on computerized clinical/medical records system, billing entry and general office procedures, as directed

What We Need to See:

• High School diploma or general education degree (GED) and at least (2) years of administrative experience. BA preferred.
• Valid Driver's License required and must be insurable by agency's automobile insurance.

What We Offer:

• High-plan insurance at a generous cost
• 403B, no matching needed
• Life & AD&D insurance; STD & LTD coverage
• Per diem opportunities
• Excellent supervision and training
• Continuing education, tuition reimbursement, and eligibility for loan forgiveness
• 10% daycare discount

About Care Plus New Jersey:
CPNJ embraces a culture of diversity and inclusion in all of it policies and procedures. Care Plus follows Title VII of the Civil Rights Act of 1964, et seq and NJ Law Against Discrimination. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by Federal and State laws.