Customer Service Representative

Justrite Safety Group is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united by deep safety knowledge, long experience, and a commitment to protecting people, property, and the planet.

Summary:
Checkers, a Justrite Safety Group company, is looking for a Customer Service Representative. Checkers is a part of the Motion Safety business, under the Justrite Safety Group, manufacturing wheel chalks, cord protectors, and whips.

The purpose of this position is to serve as the key contact for both external and internal customers regarding all product lines at Checkers.  This position supports the customer fulfillment process by performing all aspects of customer order management.  Problem solving, decision making, and communication skills are required to maximize the focus on customer relationship management, also working well in a team environment.   The ability to review and recommend improvements and enhancements within Customer Service and Checkers systems and processes is key to ensure the best customer experience.  This position is also responsible for generating new sales opportunities through analysis of distribution and penetration of various channels working with the respective Sales Reps.  The position also requires review of current markets, analyze competitor share, and recommend opportunities to bundle Justrite and work with Sales Reps to gain market share. 

Responsibilities:
• Process external and internal orders to ensure accurate and timely deliveries with the focus on departmental standards for quality, efficiency, and productivity. This includes all ordering methods (phone, fax, EDI, etc.).
• Research and provide solutions to customer service issues, such as product availability, invoice, and proof of delivery, distribution, pricing, and logistics issues.
• Maintain open communications with Sales, Marketing, Credit, Shipping/Traffic and Planning to resolve and identify process/customer issues/opportunities.
• Issue return authorization and billing adjustment requests for billing reconciliation.
• Manage specific customer requirements with key customers.
• Keep current on product information/knowledge, marketing, and system capabilities.
• Through analysis of markets, work with Sales Reps to penetrate new markets and expand current distribution channels.
• Research and analyze current competition and their market share, and work with Marketing and Sales on opportunities to gain market share.
• Investigate, review, and recommend improvements within Checkers customer touching areas.
• Develop, distribute, and monitor customer surveys to assist with information mining.
• Report, communicate and present to management as required.

Requirements:
• Bi-lingual in Spanish would be a plus
• Professional telephone etiquette (soft skills)/excellent communication skills
• Computer skills within a Windows environment, MS Office and MAPICS
• Ability to work in a team environment; assertive, persuasive and diplomatic
• Ability to prioritize and organize a demanding workload in a fast-paced and highly stressful environment
• 2-3 years in a fast paced customer service environment
• Must have initiative and ability to achieve objectives with minimal direction
• Decision-making and problem-solving skills
• Ability to analyze information and develop recommendations to present to management

Benefits:
We offer excellent comprehensive benefits that include:
• Medical, Dental & Vision benefits
• Health Care Savings Accounts and Flexible Spending Accounts
• Paid time off including vacation & personal time
• 401K – with company match. Both pretax and Roth options available
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Employee Assistance Program
• Employee Wellness Program
• Tuition Reimbursement Program

The Colorado Equal Pay for Equal Work Act requires employers in the state of Colorado to disclose the following information. If the position applied to is not located in Colorado, the following information may not apply.

Salary range: $22-23 per hour.  Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.