Account Manager

In the role of Account Manager, you will be a leader at the center of the action. Responsible for overall site operations, you will manage annual revenues between $1 million - $5 million, regularly following up with end-user clients, who work with our associates, and executive-level facility managers to ensure that all strategic goals and objectives are met. 

Salary Range: The salary for this position is anticipated to range between $55,000 - $67,000 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including but not limited to experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills and experience, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. In addition to monetary compensation, we offer a competitive benefits package. More details can be found by copying and pasting this URL into your browser: https://bit.ly/24benefits

Essential Job Functions

• Manage and provide guidance to the service team’s daily operations
• Responsible for actively building and maintaining a strong client relationship
• Lead recruiting efforts to ensure sufficient staff levels
• Oversee the process of interviewing, hiring, orientation, and training
• Provide guidance or manage associate performance
• Oversee scheduling, attendance, and shift meetings
• Payroll approval and processing
• Trend analysis and financial forecasting
• Develop and implement a safety program
• Audit and regularly report on KPIs to ensure all policies are executed in accordance with federal and organizational regulations

Education/Experience

• High School diploma or GED with 3 years of process management experience
• Highly effective personnel and process management skills and techniques
• Proven skills and knowledge on training, coaching, and performance evaluation
• Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word 
• Strong communication skills, both oral and written
• Ability to solve complex problems, including finance
• Strong interpersonal and customer service skills
• Exceptional attention to detail

Our Culture

We’re in the business of people, so support and teamwork are important to us. We power some of North America’s leading companies by putting people to work in distribution, fulfillment, and manufacturing jobs. We’ll find you a place where you’ll gain experience, knowledge, and skills through hands-on learning, where you can succeed and grow, and where your hard work will be recognized. People of all personalities, backgrounds, and talents succeed with us. There’s a reason so many of our associates and employees stay with us for a long time. We foster a diverse and inclusive culture where every employee has an opportunity to contribute and grow while meeting the changing needs of the marketplace. We take pride in what we do because what we do matters - to our families, our communities, and each other.

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