What are the responsibilities and job description for the System Analyst position at Caresoft?
Job Details
Title: Systems Analyst
Duration: 03 Months
Location: Decatur, GA
Note: This Position is On-Site Role
Responsibility:
Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.
Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering helpdesk phone calls, work internal helpdesk tickets submitted by staff members on daily basis, communicate with staff and complete helpdesk tickets in a timely manner.
Responsible for managing, troubleshooting, licensing, updating hardware and software assets on local machines.
This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals.
Must have great customer service and problem-solving skills.
Must be able to pass an MVR for the purpose of driving a DCBOH vehicle to perform the essential functions of the position and to support remote centers.
Skills:
Bachelor's degree in Computer Applications, Computer Technology OR Associate's degree in Computer Applications, Computer Technology & 3 years exp
Experience active directory, DNS, and DHCP
Experience imaging and deploying laptops
Experience with troubleshooting network connectivity issues in both LAN and WAN environments
Experience providing desktop/laptop computer hardware support
Setup and install computers for New Hire On-Boarding s and Off-Boarding s
Experience supporting remote workers and troubleshooting VPN and remote technology issues
Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
Working knowledge of VMware ESXi and vSphere, preferred
Working knowledge with Palo Alto Firewalls, preferred
Working knowledge with Mitel Telephony System, preferred
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