What are the responsibilities and job description for the Ryan White Certified Medical Assistant position at CareSouth Medical & Dental?
PRIMARY RESPONSIBILITIES:
- Knowledge and understanding of Employee Handbook.
- Carry out the meaning of the CSMD Mission and Vision statements.
- Practice a culture of safety to reduce or prevent the risk of injury, claims, loss, or liability by utilizing the Risk Management and Infection Control Plan.
- Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
- Be present and ready for work as scheduled.
- Attend in-service training, departmental meetings, and community events.
- Work cohesively with team members.
- Greets patients, families, and providers in a courteous, friendly, and professional manner.
- Effectively, comprehensively utilizes the electronic medical record (EMR), CAREware, and STI Tracking Tools by entering data, documenting, tracking, and managing patient care promptly and accurately.
- Assist in patients' access and engagement in medical and supportive services while working to address patients' knowledge, communication, and literacy gaps, and enhance health-promoting behaviors.
- Works to ensure efficient patient flow and coordinate related activities to ensure the delivery of quality care.
- Works with the RW Program Manager to maintain and coordinate activities for special projects and activities.
- Comprehensively prepares exam rooms according to clinical standards, specific procedures, and providers' needs for all visits.
- Ensures providers have everything needed to provide high-quality, patient-centered care.
- Triages patients by obtaining vitals and documenting chief complaints/reasons for visits, and health history information in the EMR.
- Administers oral, IM, SC Meds (injections) per Provider's orders and as applicable.
- Facilitates office lab tests, blood draws, and obtaining other specimens either directly or through coordination with Lab vendor according to Provider's orders and as applicable.
- Follow-ups on lab orders and ensures appropriate, accurate, timely documentation is available for clinical decision-making.
- Disseminates the Treatment Plan/Office Visit summary to the patient at the end of each visit.
- Follows up with specialty referrals and ensures all information is documented in the record and Provider notes any alerts.
- Coordinates referrals with Referral Coordinators and Medical Records teams.
- Completes and submits requests for Prior Authorization in collaboration with Provider.
- Works with the Patient Support Assistants/Front Desk to schedule follow-up visits for patients.
- Works closely with Providers to assist patients in managing HIV and all chronic diseases according to Treatment Plans.
- Monitors patient tracking tools to ensure clients with positive STI screening are linked to treatment.
- Performs duties according to Certification as Medical Assistant.
- Follows clinical standards and guidelines of OSHA, CLIA, NCQA, PCMH, Meaningful use, HRSA, and all payor sources.
- Follows and actively participates in CareSouth's Quality Management Plan and adheres to standards of improvement accordingly.
- Educates clients regarding disease processes.
- Communicates with Ryan White (RW) Care Team on no-show appointments daily to maintain a connection to care.
- Will participate in Patient Case conferences as directed.
- Will assist in CQI efforts with the RW Program Manager and Ryan White Clinical Director as needed.
- Will attend RW departmental meetings.
- Responsible for communication and referrals to outside HIV/AIDS service organizations.
- Assists in maintaining rosters and documentation of minimum required standards of care for all HIV clients per HRSA-HAB Guidelines.
- Works closely assisting the RW medical providers during the routine medical appointment visit.
- Participates in community activities, such as health fairs, department outreach, etc.
- Performs any other duties as assigned.
- Certified Medical Assistant
- Must have knowledge and experience using Electronic Medical Records; must have strong computer skills.
- Excellent verbal and written communication skills.
- Must have exceptional interpersonal communication skills.
- Must be able to effectively resolve conflicts.
- Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.
- Visual acuity - always
- Hand - eye coordination - always
- Lifting approximately 10-15 lbs., Pushing, Pulling - sometimes
- Stooping, Bending, and Standing - sometimes
- Walking- frequent; short distances
- Indoor, environmentally controlled
- Exposure to disease or infections
- No vibrations
- Exposure to artificial and/or natural light
- Exposure to outdoor weather elements
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