Vice President of Operations

Position Summary
Caretaker Landscape is an agile organization dedicated to fostering organic growth. This key leadership position reports to the COO/President and will be responsible for all aspects of operations for the Landscape Maintenance Division which includes Water Management, Arbor Care, Spray, and Maintenance. The VP will be a hands-on leader who is collaborative, strategic, and detail-oriented, with proven operations, quality, and management experience. The primary focus will be developing and executing an integrated operations strategy that delivers best-in-class service, on time / within budget, and industry-leading quality, customer satisfaction, and safety.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

People Leadership

• Ensure key roles are filled with people who possess the aptitude, skills and drive necessary to meet our growth and financial objectives
• Employ sound leadership skills to build trust and engage a high performance, results-driven, customer-focused team
• Create a compelling vision, gain buy-in and support the team to execute on the vision
• Implement regular two-way communication processes that ensure consistency of focus
• Provide opportunities for Team Members to increase their effectiveness, achieve ambitious performance goals as well as their personal growth objectives to ensure appropriate succession strength
• Develop a culture of execution through focused performance goal setting, coaching, letting neither good nor poor results go unnoticed and actively removing barriers to success
• Provide and ensure sound, consistent operational processes built upon industry best practices and those that represent peak efficiency
• Ensure the commitment to customer service is upheld through demonstrated decisions and actions made by the organization

Strategic Leadership

• Effectively balance the need to grow and enhance customer loyalty with the need to maintain efficiency, costs and terms that achieve the organizations financial goals
• Lead all facets of landscape maintenance operations strategic planning process, from development through to implementation, ensuring all business plans, operating and capital budgets support the organization’s goals
• Identify, evaluate and establish operations plans for growth opportunities
• Constantly evaluate market conditions and build a network of contacts that will ensure the Landscape Maintenance Division has access to all opportunities consistent with its strategic goals
• Attend and represent the company at various industry functions and events

Operational and Fiscal Accountability

• Function as a member of the executive team and contribute to strategic management of the division
• Recommends and implements strategic changes. Lead operations to drive results for world-class operations
• Build and maintain client and industry relationships
• Manage and improve operations that feature a diversified portfolio of business
• Builds, develops and manages operations leadership team capable of carrying out needed operations strategies
• Ability to optimize operational competencies that support the business strategy
• Implement the operations plan to drive significant process improvement to drive bottom line performance
• Ensure that the operations capacity is defined and expanded; ensuring continued improvements and enhancements are made in an effort to have them operated in a safe, secure, efficient and effective manner
• Continually assess and benchmark operational processes with those of other service providers and leading organizations outside the industry to promote the highest levels of effectiveness and efficiency
• Ensure appropriate reporting tools are in place to monitor results with a focus of driving continual improvement, efficiency, and effectiveness of key business processes as well as safety
• Optimize resources, including inventory, facilities, budget dollars, physical and capital assets, and talent
• Other duties as required

Knowledge/Skills/Abilities/Competencies

• Demonstrated expertise in managing the P&L and budgetary tasks for a business unit
• Results driven, with a strong focus on growth and an understanding of the nuances associated with running a multi-state operation
• Ability to influence and interact within a matrix based organizational structure
• Strong, professional, self-confident and influential presence with excellent interpersonal and communication skills
• A proven track record of transforming strategy into an actionable plan that delivers measurable business results
• An established record of leading successful change management initiatives and supporting cultural shifts
• Demonstrated ability to lead and communicate with people at levels of the organization. Must be as comfortable interacting with the crew, as with customers
• Effective at relationship building and maintaining clear lines of communication with individuals based on a high degree of trust and credibility
• Ability to operate under competing priorities
• Tech Savy – extremely comfortable with evolving technology and expert in all areas of Microsoft 365, Business Central, Power BI and PowerApps

Education/Experience/Licenses - REQUIREMENTS

• 12 years business and operations leadership experience with the responsibility to lead strategic planning, execution, growth and change management through operations team – required
• Experience in Landscape Maintenance operations leadership – preferred
• Current Phoenix Landscape Industry business relationships - preferred
• Full P&L Responsibility and expertise - required
• Bachelor’s degree in Operational Leadership or Business - required
• MBA - preferred
• Previous training in Lean Kaizen, Kanban, Six Sigma - preferred
• 21 years of age - required
• Valid Driver's License and acceptable Motor Vehicle Record - required
• Bilingual English/Spanish - preferred

Supervisory Responsibilities

• This role will manage a team of Directors and Managers

Travel Required

•  Local and out of state travel based on business needs 30% out of state travel

Caretaker Landscape and Tree Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Caretaker Landscape and Tree Management participates in E-Verify and is a drug free workplace.

Job Type: Full-time

Pay: $130,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Gilbert, AZ 85233: Relocate before starting work (Required)

Work Location: In person