Logistics Command Center Agent

Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.

Command Center agents are responsible for monitoring transport of cargo in transit worldwide.

This position is part of an experienced team of logistics security experts responsible for day-to-day operations of the Cargo Signal Command Center focused on reducing the potential for losses of vulnerable cargo using enhanced security protocols, tracking and technology tools, and service provider management and development.

• Staff the command center with reliability and punctuality
• Participate in and help build a team environment
• Transpose information from documents or other sources into the monitoring software, ensuring accurate and timely data entry
• Actively monitor shipments to ensure compliance with security protocols
• Track and trace shipments using internal and external applications and by telephone/e-mail to service provider
• Provide shipment status updates to customers by e-mail and phone
• Respond to emergency alarms and exceptions according to company procedures
• Understand documented requirements and correctly interpret this information to fulfill customer instructions and expectations
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
• Escalate problems to management when necessary
• Participate in shift-level exercises and incident response drills

• Passion for logistics (air, ocean, trucking, distribution, risk management)
• Exceptional communication and customer service skills
• Problem-solver focused on continuous improvement of protocols and processes
• Familiarity with equipment used, including software, GPS trackers, and cellular networks
• Aptitude for resolute questioning to find the root cause when given incomplete information
• Sense of urgency and quality-obsessed approach to timely and accurate information
• Respect for global regulatory compliance procedures and integrity to uphold them at all times
• Positive and willing-to-help attitude
• Must exude and promote Expeditors culture
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
• Fluent in English (written and spoken)
• Additional language skills a plus

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.