Community Health Worker

Location: Brooklyn, NY, 11203

Skills:

• Establishing trusting relationships with patients and their families
• Providing ongoing follow-up, basic motivational interviewing, and goal setting with patients/families
• Providing referrals for services to community agencies as appropriate
• Helping patients connect with transportation resources and provide appointment reminders in special circumstances
• Working closely with medical providers to help ensure that patients have comprehensive and coordinated care plans
• Acting as a patient advocate and liaison between the patient/family and community service agencies
• Managing assigned caseload of patients
• Maintaining HIPPA compliance at all times

Position Summary:

The Community Health Worker (CHW) is responsible for helping patients and their families to navigate and access community services, other resources, and adopt healthy behaviors. The CHW supports providers and Case Managers through an integrated approach to care management and community outreach. As a priority, activities will promote, maintain, and improve the health of patients and their family. CHW provides social support and informal counseling, advocates for individuals and community health needs.

Essential Duties and Responsibilities:

• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
• Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients/families.
• Follow–up with patients via phone calls, home visits, and visits to other settings where patients can be found.
• Provide referrals for services to community agencies as appropriate.
• Help patients connect with transportation resources and provide appointment reminders in special circumstances. Transporting patients based on HHC van policy.
• Exhibit excellent working relations with patients.
• Work closely with medical providers to help ensure that patients have comprehensive and coordinated care plans.
• Work collaboratively with other clinical personnel assigned to the same patient.
• Knowledgeable about community resources appropriate to the needs of patients/families.
• Act as a patient advocate and liaison between the patient/family and community service agencies.
• Attend regular staff meetings, training, and other meetings, as requested.
• Manage assigned caseload of patients.
• Maintain HIPPA compliance at all times.

Competencies:

• Good organizational skills to handle multiple priorities while remaining professional and calm.
• Ability to work with many diverse people, including children and teenagers.
• Effective telephone skills.
• Strong level of confidentiality due to the sensitivity of materials and information handled.
• Ability to make suggestions on workflow or system efficiency and effectiveness.
• Ability to work independently and be self-directed and flexible.
• Ability to prioritize.
• Ability to perform functions with minimal supervision.
• Ability to work at a high-volume level of accuracy.

Qualifications Needed for Position:

Experience and Skill Requirements:

• Written and oral fluency in English. (Spanish and Haitian Creole will be a plus)
• Experience working in a multi-cultural setting.
• Experience working in a community-based setting for at least 1 to 2 years preferred.
• Basic computer skills required; electronic medical record (EMR) experience preferred.
• Understand the community served, and community connectedness.
• Good communication skills, such as listening well, and using language appropriately.
• Ability and willingness to provide emotional support, encouragement, and motivation to patients.

Education Requirements:

• High school graduate or equivalent required; Associate's Degree in Business Administration or related field preferred.