Position Summary:
This position is responsible for supervision of Patient Access on an assigned campus and/or designated registration hub(s). Responsibilities include completing error tracking, monitoring staff productivity and holding staff accountable for completing registration and cashier functions with accuracy in an efficient and effective manner. Responsible for monitoring staff compliance for following all regulations that impact Patient Access and cashier functions. Holds staff accountable for an exceptional Patient Experience. Assists Manager Patient Access or Assistant Manager Patient Access with coordination of the training and job performance of employees who report to this position. Responsible for maintaining the staff schedule for assigned registration areas and ensuring coverage to meet patient demand. Successful fulfillment of these responsibilities will promote a motivated staff and contribute toward a prompt and accurate attainment of department and Health System objectives.
Qualifications:
EDUCATIONAL REQUIREMENTS
H.S. Diploma/GED
CERTIFICATION & LICENSURE REQUIREMENTS
Valid State of Illinois driver's license required upon hire.
EXPERIENCE REQUIREMENTS 2 years experience in Patient Access or related experience.
ADDITIONAL REQUIREMENTS
Use of usual and customary equipment used to perform essential functions of the position.
SKILLS AND KNOWLEDGE
Demonstrates the ability to multi-task and work in an organized, efficient, and process-oriented manner. Exhibits excellent oral communication skills and the ability to interact with customers and team members with diverse education, lifestyle and backgrounds in accordance to the affiliates mission and vision. Possesses good problem-solving skills in reasoning through work related issues. Demonstrates the ability to adapt to change. Keyboarding skills. Coordinates work to achieve maximum productivity and efficiencies with little or no supervision. Knowledge of federal (HIPAA) and state regulatory guidelines in release of medical record information. Prior experience working with an electronic health record and document imaging system.
Essential Functions:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
Salary.com Estimation for Supervisor Patient Access in Peoria, IL
$41,546 - $56,691
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